Manage contact form submissions with Square Messages
Who is this article for?
About managing contact form submissions
The Square Messages Plus plugin allows visitors to message you from your website through an information request form and continue conversations via text on their own time. It helps you to capture inbound leads, build customer relationships, and turn starter conversations into sales.
Before you begin
You can manage contact form submissions from your Square Online site in your inbox with Square Messages. Learn to set up and manage Square Messages.
When a customer replies to a contact form on your website, a new message thread and notification will appear in your Square Messages inbox. If the customer isn't in your Customer Directory, they'll be automatically added when they submit a form.
Setup Square Messages plugin
- Sign in to Square Dashboard and click the Messages icon from the top navigation bar to open your Messages inbox.
- Click the gear icon to open Settings.
- Under Messages Plugin, copy the code snippet.
- Depending on which website builder you use, follow the instructions below to embed the code snippet to your site’s HTML after copying it.
- Sign in to Square Dashboard and go to Online.
- Click Settings > Tracking Tools.
- Under Add custom header code, select Add new code.
- Paste the code snippet you copied from the Square Messages settings page.
- Select End of body.
- Click Save to publish the Square Messages plugin on your site.
Respond to a contact form submission
- Sign in to Square Dashboard and click the Messages icon from the top navigation bar to open your Messages inbox.
- Select the conversation > type your message in the field box > select the arrow to send your reply.
- Open your email inbox associated with your contact form and click Respond.
