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Manage checks

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Who is this article for?
  • Account owners or team members with the account & settings permission to create, edit, and delete point of sale modes and the checkout permission to take payments. Set permissions in Square Dashboard.
  • Square for Restaurants Free, Plus, and Premium subscribers
  • Square Free, Plus, and Premium subscribers with advanced restaurants capabilities added. Add capabilities in Square Dashboard.
  • Sellers with quick service, full service, or bar mode enabled in the Square Point of Sale app.

    • About check management

    If there are changes or disruptions during service or if team members need to respond to guest experience needs, they can take quick actions on a check before a check is closed.

    Before you begin

    You can enable Open Checks from your Square Dashboard and Square Restaurant POS app. To enable Open Checks, you need to set up a point of sale moe. Learn how to create and assign modes.

    There are four actions you can take on a check from the Square Restaurants POS app:

    • Comp: A comp is when you remove the cost from an item on the POS for food or drinks already in progress or delivered to the customer. This can happen when a customer’s order is entered incorrectly and they receive the wrong item. A comped item will show in sales reports as well as inventory reporting. 

    • Void: You can apply a void when an item is entered incorrectly on the bill, and the food or drinks have not been made or delivered to the customer yet.

    • Reassign: Check reassignments can happen when one team member ends their shift, leaves in the middle of service, and needs to pass the check to another clocked-in team member.

    • Move: You can move items between courses or to other checks. You can also move one check and merge it with another check/table.

    Enable Open Checks

    Square Dashboard

    1. Sign in to Square Dashboard, then go to Settings > Device Management.
    2. Click Profiles > Device profiles.
    3. Select a Square for Restaurants device profile.
    4. Click Manage under Settings.
    5. Click Open Checks then toggle on Use on this profile.
    6. Adjust your open checks preferences and click Save.

    Square Restaurant POS

    1. Open your Square Restaurant POS app and tap More.
    2. Tap Settings then Open Tickets on the left side bar.
    3. Turn on Open Tickets.

    Option 1: Comp an item or check

    Comp an item

    1. Open your Square Restaurant POS app and tap Checks or Floor plan.
    2. Tap the relevant check.
    3. Tap the item you’d like to comp.
    4. Tap the (•••) three dots icon > Comp.
    5. Select a reason for comp and tap Comp.

    Comp the entire check

    1. Open your Square Restaurant POS app and tap Checks or Floor plan.
    2. Tap the relevant check.
    3. Tap Actions > Comp check.
    4. Select a reason for comp and tap Comp.

    Option 2: Void an item or check

    Void an item

    1. Open your Square Restaurant POS app and tap Checks or Floor plan.
    2. Tap the relevant check.
    3. Tap the item you’d like to void.
    4. Tap the ••• three dots icon > Void.
    5. Select a reason for void and tap Void.

    Void the entire check

    1. Open your Square Restaurant POS app and tap Checks or Floor plan.
    2. Tap the relevant check.
    3. Tap Actions > Void check.
    4. Select a reason for void and tap Void.

    Option 3: Reassign a check

    You can assign a check to a team member from your Square Restaurant POS app.

    1. Open your Restaurant POS app and tap Checks or Floor plan.

    2. Tap the relevant check.

    3. Tap Actions > Assign.

    4. Select a team member to receive the reassigned check and tap Assign.

    Option 4: Move an item or check

    You can move items from a check to another, and merge checks from your Square Restaurant POS app.

    Move an item

    1. Open your Square Restaurant POS app and tap Checks or Floor plan.
    2. Tap the relevant check.
    3. Tap the item you’d like to move.
    4. Tap the (•••) three dots icon > Move..
    5. Select whether you’d like to move the item to a Different Course, a New Check, or an Existing Check.
    6. Tap Move.

    Move an entire check

    1. Open your Square Restaurant POS app and tap Checks or Floor plan.
    2. Tap the relevant check.
    3. Tap Actions > Move.
    4. Select the check you want to merge > Move.

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