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Comp, void, reassign and move bills with Square for Restaurants

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Who is this article for?
  • Account owners or team members with the account & settings permission to create, edit, and delete device profiles.
  • Account owners or team members with the checkout permission to take payments.
  • Set permissions in Square Dashboard.
  • Square for Restaurants subscribers.

    • About cheque management

    If there are changes or disruptions during service or if team members need to respond to guest experience needs, they can take quick actions on a cheque before a cheque is closed.

    Before you begin

    You can enable Open Cheques from your Square Dashboard and Square Restaurant POS app. To enable Open Cheques, you need to set up a device profile. Learn how to create and assign modes.

    There are four actions you can take on a cheque from the Square for Restaurants app:

    • Comp: A comp is when you remove the cost from an item on the POS for food or drinks already in progress or delivered to the customer. This can happen when a customer’s order is entered incorrectly and they receive the wrong item. A comped item will show in sales reports as well as inventory reporting. 

    • Void: You can apply a void when an item is entered incorrectly on the bill, and the food or drinks have not been made or delivered to the customer yet.

    • Reassign: Cheque reassignments can happen when one team member ends their shift, leaves in the middle of service, and needs to pass the check to another clocked-in team member.

    • Move: You can move items between courses or to other cheques. You can also move one cheque and merge it with another cheque/table.

    Enable Open Cheques

    Square Dashboard

    1. Sign in to Square Dashboard, then go to Settings > Device Management.
    2. Click Profiles > Device profiles.
    3. Select a Square for Restaurants device profile.
    4. Click Manage under Settings.
    5. Click Open Cheques then toggle on Use on this profile.
    6. Adjust your open cheques preferences and click Save.

    Square Restaurant POS

    1. Open your Square Restaurant POS app and tap More.
    2. Tap Settings then Open Cheques on the left side bar.
    3. Turn on Open Cheques.

    Option 1: Comp an item or cheque

    Comp an item

    1. Open your Square Restaurant POS app and tap Bills or Floor plan.
    2. Tap the relevant bill.
    3. Tap the item you’d like to comp.
    4. Tap the (•••) three dots icon > Comp.
    5. Select a reason for comp and tap Comp.

    Comp the entire bill

    1. Open your Square Restaurant POS app and tap Bills or Floor plan.
    2. Tap the relevant bill.
    3. Tap Actions > Comp bill.
    4. Select a reason for comp and tap Comp.

    Option 2: Void an item or cheque

    Void an item

    1. Open your Square Restaurant POS app and tap Bills or Floor plan.
    2. Tap the relevant bill.
    3. Tap the item you’d like to void.
    4. Tap the ••• three dots icon > Void.
    5. Select a reason for void and tap Void.

    Void the entire bill

    1. Open your Square Restaurant POS app and tap Bills or Floor plan.
    2. Tap the relevant bill.
    3. Tap Actions > Void bill.
    4. Select a reason for void and tap Void.

    Option 3: Reassign a cheque

    You can assign a cheque to a team member from your Square Restaurant POS app.

    1. Open your Restaurant POS app and tap Cheques or Floor plan.

    2. Tap the relevant cheque.

    3. Tap Actions > Assign.

    4. Select a team member to receive the reassigned cheque and tap Assign.

    Option 4: Move an item or cheque

    You can move items from a cheque to another, and merge cheques from your Square Restaurant POS app.

    Move an item

    1. Open your Square Restaurant POS app and tap Bills or Floor plan.
    2. Tap the relevant bill.
    3. Tap the item you’d like to move.
    4. Tap the (•••) three dots icon > Move..
    5. Select whether you’d like to move the item to a Different Course, a New Bill or an Existing Bill.
    6. Tap Move.

    Move an entire bill

    1. Open your Square Restaurant POS app and tap Bills or Floor plan.
    2. Tap the relevant bill.
    3. Tap Actions > Move.
    4. Select the bill you want to merge > Move.

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