Home

Manage bills with Square for Restaurants

In this article
Who is this article for?
  • Account owners or team members with the account & settings permission to create, edit and delete device profiles.
  • Account owners or team members with the checkout permission to take payments.
  • Set permissions in Square Dashboard.
  • Square for Restaurants subscribers.

    • About bill management

    If there are changes or disruptions during service or if team members need to respond to guest experience needs, they can take quick actions on a bill before a bill is closed.

    Before you begin

    You can enable Open Bills from your Square Dashboard and Square Restaurant POS app. To enable Open Bills, you need to set up a device profile. Learn how to create and assign modes.

    There are four actions you can take on a bill from the Square for Restaurants app:

    • Comp: A comp is when you remove the cost from an item on the POS for food or drinks already in progress or delivered to the customer. This can happen when a customer’s order is entered incorrectly and they receive the wrong item. A comped item will show in sales reports as well as inventory reporting.

    • Void: You can apply a void when an item is entered incorrectly on the bill, and the food or drinks have not been made or delivered to the customer yet.

    • Reassign: Bill reassignments can happen when one team member ends their shift, leaves in the middle of service, and needs to pass the bill to another clocked-in team member.

    • Move: You can move items between courses or to other bills. You can also move one bill and merge it with another bill/table.

    Enable Open Bills

    Square Dashboard

    1. Sign in to Square Dashboard, then go to Settings > Device Management.
    2. Click Profiles > Device profiles.
    3. Select a Square for Restaurants device profile.
    4. Click Manage under Settings.
    5. Click Open Bills then toggle Use on this profile on.
    6. Adjust your open bills preferences and click Save.

    Square Restaurant POS

    1. Open your Square Restaurant POS app and tap ‘More’.
    2. Tap Settings then Open Bills on the left-hand side bar.
    3. Turn Open Bills on.

    Option 1: Comp an item or bill

    Comp an item

    1. Open your Square Restaurant POS app and tap Bills or Floor plan.
    2. Tap the relevant bill.
    3. Tap the item you’d like to comp.
    4. Tap the (•••) three dots icon > Comp.
    5. Select a reason for comping and tap Comp.

    Comp the entire bill

    1. Open your Square Restaurant POS app and tap Bills or Floor plan.
    2. Tap the relevant bill.
    3. Tap Actions > Comp bill.
    4. Select a reason for comping and tap Comp.

    Option 2: Void an item or bill

    Void an item

    1. Open your Square Restaurant POS app and tap Bills or Floor plan.
    2. Tap the relevant bill.
    3. Tap the item you’d like to void.
    4. Tap the ••• three dots icon > Void.
    5. Select a reason for voiding and tap Void.

    Void the entire bill

    1. Open your Square Restaurant POS app and tap Bills or Floor plan.
    2. Tap the relevant bill.
    3. Tap Actions > Void bill.
    4. Select a reason for voiding and tap Void.

    Option 3: Reassign a bill

    You can assign a bill to a team member from your Square Restaurant POS app.

    1. Open your Restaurant POS app and tap Bills or Floor plan.

    2. Tap the relevant bill.

    3. Tap Actions > Assign.

    4. Select a team member to receive the reassigned bill and tap Assign.

    Option 4: Move an item or bill

    You can move items from a bill to another, and merge bills from your Square Restaurant POS app.

    Move an item

    1. Open your Square Restaurant POS app and tap Bills or Floor plan.
    2. Tap the relevant bill.
    3. Tap the item you’d like to move.
    4. Tap the (•••) three dots icon > Move..
    5. Select whether you’d like to move the item to a Different Course, a New Bill or an Existing Bill.
    6. Tap Move.

    Move an entire bill

    1. Open your Square Restaurant POS app and tap Bills or Floor plan.
    2. Tap the relevant bill.
    3. Tap Actions > Move.
    4. Select the bill you want to merge > Move.

    Related articles

    In this article

    Still need help?

    Contact us
    Get help from our support team
    Ask the community
    Get answers from Square sellers