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Instant Transfers Unavailable Troubleshooting

There are a number of possible reasons why you aren’t able to use instant transfers at the moment.

To use instant transfers you have to link a verified bank account and a supported debit card to your Square account. If you haven’t linked a debit card—or if there has been an issue with linking your debit card—instant transfers will be unavailable.

If you have attempted to link your debit card and it isn’t supported, you’ll see an error message asking you to try linking a supported card. If you attempted to link a Visa or MasterCard debit card that was issued outside of the U.S., it may also have been declined. Learn more about linking a supported debit card.

Supported Debit Cards with Instant Transfers

We currently support most U.S.-issued Visa or MasterCard debit cards. Credit cards, ATM, PayPal, or prepaid bank cards aren’t supported at this time. You’ll need to link a supported debit card and bank account to your Square account to use instant transfers.

We use a variety of card networks to send funds. For every debit card, both the card network and bank must be set up to receive funds instantly. Unfortunately, we can’t confirm if a card is supported until an attempt to link it to Square has been made.

However, we’ve had strong link success with the following banks to date:

  • Bank of America
  • Citizens Bank
  • Huntington National
  • Navy Federal Credit Union
  • PNC Bank
  • Regions
  • SunTrust
  • TD Bank
  • USAA

If you’re having trouble linking your debit card, review our instant transfers FAQs.

Choose the Right Transfer Amount

Instant transfers will be unavailable if you try to make a transfer of an amount that is outside the required minimum or maximum limit. You can use instant transfers to send funds of at least $25 after Square’s processing fees to your bank account.

Square is unable to instantly transfer single payments that are larger than $10,000. If your Square account balance is made up of payments that are less than $10,000, you can send repeated instant transfers to empty your entire balance. For example, if you processed 200 payments of $100 for a total account balance of $20,000, you can make two instant transfers of $10,000. But if you processed 1 payment of $20,000 and that single payment makes up your total account balance, you won’t be able to use instant transfer.

Note: New sellers start with a limit of one instant transfer per day of up to $500. As you continue processing with Square, higher daily transfer amounts will become available.

See if Your Account is Under Review

We regularly monitor your transactions to keep your account safe. When our system notices something that appears to be out of the ordinary, we suspend transfers to your bank account until we can make sure everything is alright. This suspension will make instant transfer unavailable until our review is complete. We usually complete these reviews within 1 business day. If we need more information to get your transfers moving again, we’ll reach out to you by email.

One of our best tools in keeping Square secure is checking in periodically to make sure that everyone is who they say they are, so we may occasionally reach out to collect information from you. The documentation and information we request from you as part of the security review gives us a sense of how we can be helpful and what we need to do to get your transfers moving again.

Learn more about: Square

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