View and void loyalty rewards and coupons
About viewing and voiding loyalty rewards and coupons
Once you've created your Square Loyalty program, you'll be able to monitor your program by viewing and voiding rewards and coupons along with redeeming loyalty rewards.
Before you begin
Customers with available rewards paying with a card linked to their loyalty account will see a reward redemption screen at checkout that allows them to select from their available rewards and apply them to their transaction. This is currently available for payments processed on Square Register, Square Terminal, and the Square Point of Sale app for iOS and Android devices.
Loyalty points will be removed automatically based on the loyalty program type and the refund type:
Amount spent program: All points will be removed from the full refund. Points will be removed proportional to the amount refunded for partial item refund and custom refund amount.
Loyalty program per visit: All points will be removed for full refund. Points will be removed if the amount refunded is below the spending threshold to earn points for partial item refund and custom refund amount.
Loyalty program per amount or category: All points will be removed for full refund. If an item that earned points is refunded, the points earned for that item will be removed for partial item refund. Points will not be removed for a custom refund amount.
View and void rewards and coupons
Log in to Square Dashboard, then click Marketing & loyalty > Customer directory.
Search for your customer by name or phone number.
Scroll to the Coupons and Rewards section of their profile, click Manage.
Check the box for each coupon you'd like to void.
Click Void > Confirm Void.