Square Stand Troubleshooting
First generation (left), second generation (right).
If you’re having trouble with your Square Stand, the following tips will help you get back to accepting payments quickly.
Square Stand Payment Issues
Square Stand can accept a variety of payments depending on the model. If you are experiencing issues accepting payments, try these tips.
Square Stand Charging Issues
When Square Stand is properly connected, you’ll see the charging icon appear in the top-right corner of your iPad screen. If your iPad isn’t charging, try these tips.
iPad and Square Stand Connection Issues
If your iPad and Square Stand aren’t communicating, try one or more of the following tips:
Make sure the Square app recognizes the Stand. To do so, navigate to Settings > Hardware > Square Stand to check the connection status.
If the Stand is listed as connected and you’re still experiencing issues, restart it by pressing the Restart Stand button at the bottom of the page.
Force quit the Square app, then re-open the app.
Confirm your iPad recognizes the Stand. To do so, press the home button on your iPad. Tap Settings > General > About. Square Stand will be listed if it’s recognized. If you don’t see Square Stand listed, unplug the stand from its power source, remove the iPad from the Stand, restart the iPad, plug the Stand back into its power source, and finally plug the iPad back into your Stand.
If you are on a newer version of iOS, you may need to adjust your iOS settings to ensure that your iPad maintains a constant connection to Square Stand. Follow these Apple steps to allow access to USB accessories on your iPad.
If you have another compatible iPad available, try installing the Square app on it and plugging it into your Square Stand. If the new iPad successfully connects to Stand please follow these Apple troubleshooting steps for your original iPad or contact Apple support directly.
Square Stand USB Attachment Issues
Square Stand integrates with supported receipt and kitchen printers, cash drawers, barcode scanners, and scales to create a complete point of sale. If you experience issues connecting any of your USB hardware accessories to the Square Stand, try the following tips:
Cleaning the Square Stand
For minor scuffs and marks, use a cleaning cloth. You can also read how to clean Apple products on their website.
If the base of your Square Stand has collected dirt over time and it is harder to swivel the device, we recommend wiping the rubber foot with a damp towel and then thoroughly drying the device. Ensure you unplug your Stand from power before cleaning the foot and allow it to completely dry before plugging back in.
To clean the reader track on Square Stand (1st generation), you can use card reader cleaning cards or a folded paper towel. Slide the cleaning card or paper towel through the card reader slot to clear any spills or debris.
If you’re still having trouble with your Square Stand, you can contact Square Support and we can help get you back to business.
Square Stand Mounting Issues
You can mount your Square Stand using the included adhesive mount or drill mount. For mounting instructions, visit Mount and Secure Your Square Stand.