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FAQ relative au compte Square

Find answers to the most frequently asked questions about the Square app.

Square Reader and Stickers

Why won’t my Square Reader read payment cards?

Try conseils de dépannage pour le lecteur de carte and conseils de dépannage pour les paiements.

How long does the reader take to arrive by Canada Post?

Readers will arrive via Canada Post in 5 à 10 jours ouvrables.

Can I get another free Square reader?

Absolutely. Commandez-en un à partir de votre Tableau de bord Square en ligne or pick one up at a commerce de détail.

Can I get Square stickers?

Yes. Learn how to commander des autocollants.

Account Questions

Why can’t I sign in to my account?

Try these conseils de dépannage pour le mot de passe steps.

Why can’t I activate my account to accept payment cards?

Review renseignements requis pour l’inscription and conseils de dépannage pour l’inscription.

Where can I use Square?

You can use Square dans le pays où vous avez activé your account.

How do I access my Square account from another device?

If you’ve purchased a new device, you can simply download the Square app and sign in to your existing account with the associated email address and password.

If you have multiple locations, you can les codes d’appareil permettent d’associer un appareil mobile à un point de vente précis. Device codes also allow you to log in without an email address and password.

Do I Have a Merchant ID or Account Number?

Square is a credit card processing company, but we don’t give our account holders individual merchant ID numbers. Although we don’t assign specific numbers, your business is still designated as a merchant with Square, and your Square merchant account is associated with your email address.

Find answers to commonly asked questions about accepter des paiements avec Square.

Bank Account and Transfer Questions

How do I link or edit my bank account?

Learn to associer votre compte bancaire and how le délai nécessaire à Square pour vérifier ce compte.

Why am I not receiving transfers?

Review these tips if you believe you’re transferts manquants or try these conseils de dépannage.

When will my money be transferred?

Payments are sent to your linked bank account following our standard transfer schedule. If you accept transactions after 5 p.m. PT, set your close of daytime after your businesses’ closing time to ensure you receive a single transfer for a full day’s business activity. A close of day after 5 p.m. PT will delay your transfer by one business day. Learn more about your options du calendrier des transferts.

Find answers to commonly asked questions about accepter des paiements avec Square.

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