System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

Back to Home

Best Practices for the Deactivation of Your Square Account

If Square has given you notice that your account will be deactivated soon, you can find more information about the steps to take to secure your account information below.

Final Payment Balance

After 30 days, you will still have access to view your online Square Dashboard, but you will no longer be able to process any payment transactions using Square. Any funds remaining in your Square balance will be returned to your linked bank account.

  • Automatic deposits: If you receive automatic deposits, account deactivation will not affect your normal payment schedule.

  • Manual deposits: If you receive manual deposits, please contact our Support Team for more information.

While Square will no longer be processing your payments, you are free to contact alternative point of sale systems to process your payments. If you need an alternative payment processor, you might consider PaymentCloud, which supports payment processing under circumstances that Square cannot currently support.

If you have any questions or believe this has been a mistake, please visit our Terms of Service or directly reply to the email that you received from Square.

Export Your Payment History

We strongly advise that you download your payment history with Square for your records. You may need this information for tax purposes, future reference or when applying for a bank loan or credit card terminal. To do so:

  1. Navigate to the Balance tab in your online Square Dashboard.

  2. Use the date selector to refine a date range. Click This Year or Last Year, then use the arrows to navigate between years. Note: Click the middle of the date selector to see a full calendar view.

  3. Select All Locations or manually choose locations to review.

  4. Click Export to download a CSV file to your computer, which you can open using Microsoft Excel or other common spreadsheet software.

Export Your Item Library

You’ll want to export your item library if you plan on creating a new inventory list with another point-of-sale system. It’s also good to keep this information for your records. To do so:

  1. Visit the Items tab in your online Square Dashboard.

  2. Click Actions > Export Library.

  3. You can export your item library into an Excel (.xlsx) or CSV file. A spreadsheet will download to your computer which you can open using Microsoft Excel or other common spreadsheet software.

Export Your Customer Directory

You can export your entire customer list directly from your online Square dashboard. This may come in handy if you’ve been collecting customer information that you want to reference in the future. To do so:

  1. Visit the Customers tab in your online Square Dashboard.

  2. Click Import / Export > Export Customers.

  3. Select the groups you’d like to export customers from. If a customer exists in multiple groups, they will only be exported once.

  4. Click Download.

A .CSV file will download to your computer, which you can open using Microsoft Excel or other common spreadsheet software.

Square Hardware

Square readers and third-party hardware are universal, so they don’t store any personal or account information and can be used with any Square account.

Readers are not linked to any specific account holder or bank account, nor do they need to be activated. Your personal information will not be compromised if you sell, recycle, or share your reader between Square accounts.

If you have any other Square hardware, read more about Square Hardware Limited Warranty and Returns.

Can't find what you need?