On-Demand Delivery with Square Online
|Ready to set up On-Demand Delivery? Go to the Square Online Overview page.|
Square has made delivering orders locally simple and easy for your business. With Square Online and On-Demand Delivery, a courier from a reliable local delivery service provider (e.g. DoorDash) will be dispatched automatically to your business location to fulfil the local delivery. Customers can sign up for text alerts, which link to a live map for real-time order tracking.
To learn more about building your website first, check out getting started with Square Online.
With On-Demand Delivery, you won’t have to pay commissions; just a flat fee of $1.50 + tax per order. You can choose to cover the fee, pass the local delivery costs on to your customers or cover local delivery for orders over a certain amount (e.g. free delivery for orders over $50).
|Already have your own delivery staff? Try In-House Delivery.|
Learn best practices for local delivery through Square Online to set your local delivery offerings up for success.
Turn On-Demand Delivery On
You will first need to enable local delivery for your locations. To do so:
In your Square Online Overview page, go to Fulfilment > Pickup & Delivery.
Choose a location, and toggle on Accept delivery orders.
Choose On-Demand Delivery.
Finish setting up all other features, and select Save when finished.
The Location display name for your business should be descriptive of your location.
Note: By selecting On-Demand Delivery as your local delivery option and proceeding, you agree to the On-Demand Delivery Terms of Service.
Set up location
Next, you’ll need to set up a few local delivery settings for your location.
Update Fulfilment Settings for Items
Your location is now ready to accept local delivery orders, but your items may not necessarily be available for local delivery. To default the fulfilment method for newly-added items to a specific fulfilment method:
In your Square Online Overview page, go to Items > Item Preferences or SharedSettings > Item Preferences.
Under ‘Default item fulfilment’, select Edit.
Select the fulfilment method(s) of your choice to default to.
Select Save when finished.
All items imported in the future will default to your selected fulfilment method(s).
Note: You can edit fulfilment for your existing items at any time from your Square Online Overview page in Items > Site Items. Do this by selecting an individual item and going to the fulfilment section, or by using the bulk editing method.
If you’re selling physical items or food and beverage items, you may sell alcohol with Square Online if permitted by law in your area. Learn more about selling alcohol with Square Online for additional details specific to On-Demand Delivery.
Note: In order to view On-Demand Delivery orders for alcohol on Square POS, you must update to the latest version of the POS app.
Manage On-Demand Delivery Orders
You can manage your On-Demand Delivery orders with a few different tools, including the Square Online Overview page, the Order Manager in Dashboard, the Order Manager in Square POS as well as printed order tickets. Learn more below.
|Cancellation Period||Cancellation Fee||Delivery Fee Refund||Tip Refund|
|Order Placement to Dispatch||None||Refunded||Refunded|
|Dispatch to Pickup||None||Refunded||Refunded|
|Pickup to Delivery||None||No Refund||Refunded|
|Post-Delivery||None||No Refund||No Refund|
If an appeal with the On-Demand Delivery service provider is successful, the disputed amount will be credited back to your Square account within 45 days.
You will receive an email from Square when the credit has been processed to your account. You can see these adjustments from the Balance Overview page in your online Square Dashboard by going to Transfer Reports and selecting a report. When the report loads, view what’s listed under Total Collected > Other.
In the event of a cancellation, it is solely your responsibility to determine and pay out the appropriate refund amounts agreed upon between you and your customer (per your business’ refund and cancellation policy).
Learn more about the On-Demand Delivery Terms of Service for more information.
Switch Local Delivery Types
In your Square Online Overview page , go to Fulfilment > Pickup & Delivery.
Under the location in question, select Edit location.
Edit the "Delivery settings".
Choose between delivering orders with your own couriers using In-House Delivery, or with third-party couriers using On-Demand Delivery.
Complete all other details, and select Save when finished.
Turn On-Demand Delivery Off
In your Square Online Overview page, go to Fulfilment > Pickup & Delivery, and click the toggle to turn off local delivery. You can turn local delivery back on with the toggle at any time and restore your previous settings.
If you would like to temporarily stop accepting all online orders regardless of fulfilment method, in your Square Online Overview page, go to Settings > Checkout or Shared Settings > Checkout and click the toggle to turn off online ordering.
To learn more, check out the On-Demand Delivery FAQ.