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Checkout Options with Square Online

The checkout experience on your Square Online site includes several adjustable options to enhance shopping and online ordering for your customers. To set up these checkout options, go to your Square Online Overview page and select Settings > Checkout or Shared Settings > Checkout.

Note: The checkout page style, including background colours, font colours and button shapes and colours, will match your Square Online site design and can’t be customized separately. Learn more about choosing styles for your Square Online site.

Accept Online Orders

You can toggle online ordering on or off. When toggled off, items will still be on your site but not available for purchase.

Collect Payments

Collect payments online by connecting a payment processor of your choice to your website. Learn more about accepting payments on Square Online for more information on all of your online payment options.

Tipping

Configure tipping for pickup, delivery and self-serve orders. You can also enable tipping options in Square POS for your in-person operations. Learn more about tipping within Square Point of Sale

Customer Inputs

Customize the information your customers give you at checkout by selecting Edit customer inputs.

Order tipping

You can Enable order tipping at checkout to allow your customers to leave a tip for your staff when placing pickup or local delivery orders online. This only applies to local delivery orders with In-House Delivery.

Checkout fields

Add more fields in your checkout flow with the following options:

  • Make phone number optional: Phone numbers are always required for pickup and local delivery orders, but you can allow customers to opt out of providing a phone number for other fulfilment methods by checking this box.
  • Allow customer to leave a note to seller: Display a text box for customers to leave you a note during checkout. These are helpful for giving you specific details about their orders (e.g. leaving a special note on a shipped order, leaving out a specific ingredient on a food order, etc.).
  • Allow customers to opt in to receiving marketing emails from you: Your customers can opt in to marketing updates during checkout. Customers who opt in are automatically included in your marketing campaigns. Learn more about getting started with Square Marketing.

Always collect recipient address for

Check the Non-physical items option to collect a recipient’s address for orders that have digital, donation, membership, event or service items. The recipient address is automatically collected where necessary for tax, and for all shipping and local delivery orders.

Always collect buyer address for

Check applicable options out of Local delivery, Self-serve ordering, Pickup and Shipping orders. You can also collect buyer addresses for orders that have Non-physical items.

Note: The buyer address is always collected for gifts. Learn more about setting up gift options with Square Online.

Store Policies

Create shipping and return policies to set clear expectations for your customers. Customers will see this information during the checkout process. Select Edit store policies to set up or edit your shipping and return policies.

Shipping policy

A clear shipping policy should answer the following questions:

  • Which shipping carriers and services do you offer?
  • How long is the handling time between placing and shipping an order?
  • Do orders need to be placed before a specific time?
  • Is there anywhere you don’t deliver to (e.g. P.O. boxes, or specific regions or countries)?

Return policy

A clear return policy should answer the following questions:

  • How long does a customer have to return an item?
  • What is the procedure for a return or exchange?
  • How long will the process take?
  • Who pays to return items back to you?
  • Are there any items that are not returnable (e.g. sale items, or items that have been opened or used)?
  • Do you offer full refunds, exchanges or store credit?

Advanced Settings

Change the checkout mode, and enable or disable other advanced options. Select Edit advanced settings to make changes.

Checkout mode

Switch between Add to cart or Buy now.

  • Add to cart is the default setting, and allows customers to place any number of items into the shopping cart before checking out.
  • Buy now allows customers to skip the cart and and go straight to checkout with a single item. Note: This option can’t be used with in-store pickup.

Pay buttons

The settings here affect item pages and the checkout experience on your website. You can accept payments with Apple Pay and Google Pay on your item pages to allow customers to quickly purchase a single item.

Default fulfillment method

If you offer multiple fulfillment methods, you can set one as the default option. Buyers can always choose a different available fulfillment method when shopping, but the option set as the default option is pre-selected during a buyer’s shopping experience.

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