Bank Account Troubleshooting
If you attempted to link your bank account but see an alert in your Square Dashboard, that means your bank account information was not accepted.
This article provides troubleshooting steps for common issues with linking bank accounts.
Before you begin
The manual bank verification process can take up to 4 business days (excluding weekends and holidays). Square isn’t able to expedite the process. Learn more about how to link and edit your bank account.
Check bank verification status
You can check the status of your bank verification by either checking your email or signing in to your Square Dashboard. You’ll receive an email from Square when your account is verified.
Sign in to your Square Dashboard and select Settings > Account & Settings > Money > Bank Accounts.
If the bank verification is still pending, wait the full 4 business days.
You’ll receive an email when your account has successfully been verified. While you’re waiting for your verification to complete, you can continue to take payments. Your money will remain in your Square balance and will be sent once your account is verified. Once your bank is verified, your transfers for funds received from payments taken will be sent to your bank account following your transfer schedule with no additional action needed on your part.
Troubleshoot verification issues
Ensure your bank account is transactional. Square must be able to credit and debit money from your account, in the event of a chargeback or refund. Keep in mind that prepaid cards are not supported.
Since all payments you accept will be processed in CAD, you must link a Canadian bank account that operates in Canadian currency.
TD Canada Trust: institution number (004), account number length is the last 7 digits on your cheque. Be sure to not include the 4 digit designation number which precedes your account number.
Desjardins: institution number (815), account number length 7 digits. Make sure to include the last digit on your cheque as the verification digit is part of your 7 digit account number.
Tangerine (formerly ING Bank of Canada): institution number (614), account number length 10 digits. For online banking, the transit number will always be 00152.
HSBC Bank of Canada: institution number (016), account number length is the last 9 on your cheques. The transit number will always begin with 10XXX.
Central 1: institution number (828), account number length 5 to 12 digits. Your account number appears on your cheques after the institution number (828).
Bank of Montreal (BMO): institution number (001), account number length 7 digits.
Canadian Imperial Bank of Commerce: institution number (010), account number length 7 digits.
Royal Bank of Canada: institution number (003), account number length 7 digits.
Scotiabank: institution number (002), account number length 7 or 12 digits.
National Bank of Canada: institution number (006), account number length 7 digits.
To manually verify your bank account, Square will transfer and withdraw a small amount. Sometimes this transfer and withdrawal may process simultaneously, so you’ll need at least $1.00 in your bank account before you begin the verification process. If your verification has failed due to insufficient funds, make sure you have at least $1.00 in your account and enter your account information again.