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Square Account FAQ

Find answers to the most frequently asked questions about the Square app.

Square Reader and Stickers FAQ

Why won’t my Square Reader read payment cards?

Try card reader troubleshooting tips and payment troubleshooting tips.

How long does the reader take to arrive by Canada Post?

Readers will arrive via Canada Post in 5–10 business days.

Can I get another free Square reader?

Absolutely. Order one from your online Square Dashboard or pick one up at a retail location.

Can I get Square stickers?

Yes. Learn how to order stickers.

Account Questions

Why can’t I sign in to my account?

Try these password troubleshooting steps.

Why can’t I activate my account to accept payment cards?

Review information required to sign up and signup troubleshooting tips.

Where can I use Square?

You can use Square in the country where you activated your account.

How do I access my Square account from another device?

If you’ve purchased a new device, you can simply download the Square app and sign in to your existing account with the associated email address and password.

If you have multiple locations, you can use Device Codes to link mobile devices to specific locations. Device codes also allow you to log in without an email address and password.

Do I Have a Merchant ID or Account Number?

Square is a credit card-processing company, but we don’t give our account holders individual merchant ID numbers. Although we don’t assign specific numbers, your business is still designated as a merchant with Square and your Square merchant account is associated with your email address.

Find answers to commonly asked questions about accepting payments with Square.

Bank Account and Transfer Questions

How do I link or edit my bank account?

Learn to link your bank account and how quickly Square can verify your account.

Why am I not receiving transfers?

Review these tips if you believe you’re missing transfers or try these troubleshooting tips.

When will my money be transferred?

Payments are sent to your linked bank account following our standard transfer schedule. If you accept transactions after 5 p.m. PT, set your close of daytime after your business’s closing time to ensure you receive a single transfer for a full day’s business activity. A close of day after 5 p.m. PT will delay your transfer by one business day. Learn more about your transfer schedule options.

Find answers to commonly asked questions about accepting payments with Square.

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