Square Account FAQs
Find answers to the most frequently asked questions about the Square app.
Square Reader and Stickers
Why won’t my Square Reader read payment cards?
How long does the reader take to arrive by Canada Post?
Readers will arrive via Canada Post in 5-10 business days.
Can I get another free Square reader?
Can I get Square stickers?
Yes. Learn how to order stickers.
Why can’t I sign in to my account?
Try these password troubleshooting steps.
Why can’t I activate my account to accept payment cards?
Where can I use Square?
You can use Square in the country where you activated your account.
How do I access my Square account from another device?
If you’ve purchased a new device, you can simply download the Square app and sign in to your existing account with the associated email address and password.
If you have multiple locations, you can use Device Codes to link mobile devices to specific locations. Device codes also allow you to log in without an email address and password.
Bank Account and Transfer Questions
How do I link or edit my bank account?
Why am I not receiving transfers?
When will my money be transferred?
Payments are sent to your linked bank account following our standard transfer schedule. If you accept transactions after 5 p.m. PT, set your close of day time after your businesses’ closing time to ensure you receive a single transfer for a full day’s business activity. A close of day after 5 p.m. PT will delay your transfer by one business day. Learn more about your transfer schedule options.
Find answers to commonly asked questions about accepting payments with Square.