Square Account FAQ
Find answers to the most frequently asked questions about the Square app.
Square Reader and Stickers
Readers will arrive via Canada Post in 5–10 business days.
Absolutely. Order one from your online Square Dashboard or pick one up at a retail location.
Yes. Learn how to order stickers.
Account Questions
Try these password troubleshooting steps.
You can use Square in the country where you activated your account.
If you’ve purchased a new device, you can simply download the Square app and sign in to your existing account with the associated email address and password.
If you have multiple locations, you can use Device Codes to link mobile devices to specific locations. Device codes also allow you to log in without an email address and password.
Square is a credit card processing company, but we don’t give our account holders individual merchant ID numbers. Although we don’t assign specific numbers, your business is still designated as a merchant with Square and your Square merchant account is associated with your email address.
Find answers to commonly asked questions about accepting payments with Square.
Bank Account and Transfers
Bank accounts can be linked and edited from Account & Settings in your online Square Dashboard and from More > Settings > Account > Bank Account in the Square app utilizing the full routing and account number.
From this section of your Square account, you can also link multiple external bank accounts by clicking Add external bank account. From here, enter your bank account details and complete the bank verification process.
Verification for bank accounts can take up to 4 business days, and the status of the account’s verification is available within the online Square Dashboard. Bank accounts being verified must have at least $1 available to complete the ACH transfer and debit.
Review these tips if you believe you’re missing transfers.
Payments are sent to your linked bank account following our standard transfer schedule. If you accept transactions after 5 p.m. PT, set your close of daytime after your business’s closing time to ensure you receive a single transfer for a full day’s business activity. A close of day after 5 p.m. PT will delay your transfer by one business day. Learn more about your transfer schedule options.
Find answers to commonly asked questions about accepting payments with Square.