Square Account FAQ

Try card reader troubleshooting tips and payment troubleshooting tips.

Readers will arrive via Canada Post in 5–10 business days.

Absolutely. Order one from your online Square Dashboard or pick one up at a retail location.

Yes. Learn how to order stickers.

Try these password troubleshooting steps.

Review information required to sign up and signup troubleshooting tips.

You can use Square in the country where you activated your account.

If you’ve purchased a new device, you can simply download the Square app and sign in to your existing account with the associated email address and password.

If you have multiple locations, you can use Device Codes to link mobile devices to specific locations. Device codes also allow you to log in without an email address and password.

Square is a credit card processing company, but we don’t give our account holders individual merchant ID numbers. Although we don’t assign specific numbers, your business is still designated as a merchant with Square and your Square merchant account is associated with your email address.

Find answers to commonly asked questions about accepting payments with Square.

Learn to link your bank account and how quickly Square can verify your account.

Review these tips if you believe you’re missing transfers.

Payments are sent to your linked bank account following our standard transfer schedule. If you accept transactions after 5 p.m. PT, set your close of daytime after your business’s closing time to ensure you receive a single transfer for a full day’s business activity. A close of day after 5 p.m. PT will delay your transfer by one business day. Learn more about your transfer schedule options.

Find answers to commonly asked questions about accepting payments with Square.