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Square Account FAQ

Find answers to the most frequently asked questions about the Square app.

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Account Questions

How do I access my Square account from another device?

If you’ve purchased a new device, you can simply download the Square app and sign in to your existing account with the associated email address and password.

If you have multiple locations, you can use Device Codes to link mobile devices to specific locations. Device codes also allow you to log in without an email address and password.

Do I have a merchant ID or account number?

Square is a credit card processing company, but we don’t give our account holders individual merchant ID numbers. Although we don’t assign specific numbers, your business is still designated as a merchant with Square and your Square merchant account is associated with your email address.

Find answers to commonly asked questions about accepting payments with Square.

Bank Account and Transfers

How do I link or edit my bank account?

Bank accounts can be linked and edited from Account & Settings in your online Square Dashboard and from More > Settings > Account > Bank Account in the Square app utilizing the full routing and account number.

From this section of your Square account, you can also link multiple external bank accounts by clicking Add external bank account. From here, enter your bank account details and complete the bank verification process.

Verification for bank accounts can take up to 4 business days, and the status of the account’s verification is available within the online Square Dashboard. Bank accounts being verified must have at least $1 available to complete the ACH transfer and debit.

Why am I not receiving transfers?

Review these tips if you believe you’re missing transfers.

When will my money be transferred?

Payments are sent to your linked bank account following our standard transfer schedule. If you accept transactions after 5 p.m. PT, set your close of daytime after your business’s closing time to ensure you receive a single transfer for a full day’s business activity. A close of day after 5 p.m. PT will delay your transfer by one business day. Learn more about your transfer schedule options.

Find answers to commonly asked questions about accepting payments with Square.

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