Set up and manage commissions
About commissions
With Square Shifts, you can assign unique commission rates to each of your employees. You can track three types of commission rates:
None: Team members earn no commission on items.
Flat rate per team member: Team members each have one rate across all items.
Tiers: Commission rates change based on team member sales.
Tiered commissions are calculated according to a set cadence. Square offers two types of tiered commissions:
Value tiers or dollar amount: Takes into account the total dollar amount of services provided by a staff member. For example, if a staff member performed two haircuts at $50 each, their commission tiers are calculated based on the $100 she earned.
Volume tiers or number of services/ items: This is based on the total number of services provided or items sold. For example, if a staff member has a haircut and hair colouring with one client and another haircut with a second client, their commissions are calculated based on the three performed services.
When an employee is assigned to an appointment, they will be attributed to the sale, and receive any commission and tips from that sale. Sales attribution is recorded at the time of sale, and cannot be updated after the transaction is made.
Before you begin
You can set up your commission rates and tracking from your Square Dashboard.
Make sure your team members have Earns commission toggled on in their team member profile. Learn more about how to Add and manage team members.
Estimated commission amounts are based on the commission rate you assigned to your team members and doesn’t include any applicable deductions, withholdings, or taxes. Your employee's actual commission earnings may vary from the estimated amounts shown. Consult your commission plan for final commission earnings calculations.
You have two options for calculating the commission on a service provided and then paid for using a package:
Calculate commission on the original price of the service.
Calculate commission after the package has been applied.
Learn how to create, view and delete packages with Square Appointments and sell and redeem packages.
Set up service or item commissions
Sign in to your Square Dashboard and click Staff > Team > Settings > Commissions.
Select Set up service commissions or Set up item commissions.
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Select the Commission type; None, Flat rate per team member, or Tiers.
If you select Flat rate per team member, select which costs should be deducted from a sale prior to calculating commission: discounts, taxes, processing fees.
If you select Tiers, select if you want to determine tiers by Total value of services sold or Total value of services sold, set your tier cadence, and enter your tiers.
Select the costs to be deducted from a sale period to calculating commission, then select Continue.
Input the commission rates for all team members and select Continue.
Set the effective date. You can also back-date changes if using commission tiers.
Select Save.
Calculate commission for packages
- Sign in to your Square Dashboard and click Staff > Team > Settings > Commissions.
- Click Edit under Commission on services.
- Uncheck the Discounts box under Calculation.
- Click Continue to view and edit your commission rates, if applicable.
- Click Continue to view and edit the effective from date.
- Click Save.
With this setup, a commission to the service provider will be calculated on the stand-alone price of the service, according to the commission rate for the staff member(s).
- Sign in to your Square Dashboard and click Staff > Team > Settings > Commissions.
- Click Edit under Commission on services.
- Check the Discounts box under Calculation.
- Click Continue to view and edit your commission rates, if applicable.
- Click Continue to view and edit the effective from date.
- Click Save.
With this setup, no commission is calculated or paid on services paid for with a package, which results in a $0 commission on that service.
You can then manually review services paid for with a package under Reports > Item sales and calculate commissions separately where the service was covered by a package. To do this, click on the individual item in Item sales and select the line item describing sales of that service where a package has been applied.