Manage Square Profile for Square customers
About Square Profile for customers
At Square, we are committed to the protection of individuals’ data and privacy rights, and we strive to help you comply with your own privacy obligations, including Australia’s Privacy Act 1988 (Cth). We have created the Square Profile to give you more control over the personal information we collect when you transact with sellers who use Square to process your card payments (your sellers). For example, you can use the Square Profile to do things like opt out of receiving digital receipts or promotional communications from your sellers. You can also add, download or delete your contact information.
To opt out of personalised ads, customers can tap Opt out of ads at the point of sale or visit https://squareup.com/au/en/personalised-ads and enter their email or phone number. We’ll retain their information for other approved purposes, including sending digital receipts. For details about their rights and data protection, visit our Privacy Policy.
Once a customer clicks Confirm, changes may take up to 72 hours to take effect.
Before you begin
When you use our buyer features, we collect your personal information in the following ways:
- Contact information you provide when you sign up for digital receipts and other seller communications: When you shop with one of a Square seller and choose to receive a digital receipt and other communications from the seller, we ask for you to fill in certain contact information, such as your email address or phone number.
- Information we obtain when you visit Square Profile: when you use Square Profile, we passively get certain information about your device, and how you browse or use our portal, such as your IP address, device characteristics, the web pages you click on, and the dates and times of your visits.
To learn more about the types of personal information we collect about you when you use our buyer features, review Square’s Privacy Notice.
We collect and use your personal information so we can provide you with the buyer features and improve and develop our products and services. We also may use your information for other reasons, including to:
- Communicate with you about our buyer features;
- Show your masked information in the directory of your sellers;
- Advertise and market to you on behalf of your sellers or from Square;
- Conduct internal analytics (for example, to understand how customers engage with Square’s different products);
- Email marketing and other communications from your sellers.
- Manage, develop and improve our products and services; and
- Protect our services and maintain a trusted environment (for example, to detect and prevent fraud, to secure our services and to ensure our services are not used unlawfully).
To learn more about how Square uses your personal information, review Square’s Privacy Notice.
We share your personal information with:
- Your Square sellers: After you fill in your contact information to receive a digital receipt and other communications from the seller, we share your ‘masked’ contact information with subsequent sellers you visit so they can send you digital receipts, and if you don’t opt out, marketing communications.
- For example, if your email address is johnsmith@gmail.com, a subsequent seller will only see a masked version, such as jo**@gm** in their Customer Directory. If your phone number is 0412-345-678, a seller will see –5678. This means once you’ve provided this information to your seller, subsequent sellers can send digital receipts to you and contact you through Square, but they will not see your full phone number or email address unless you first entered that contact information at their store.
- Our vendors that help us run our services; and
- Individuals whose information you or your seller provides to Square when you use your card to make a payment.
To learn more about how Square shares your personal information, review Square’s Privacy Notice.
Step 1: Sign in to your Square Profile
Go to profile.squareup.com using a web browser.
Enter your phone number or email address to receive a verification code.
Enter your verification code to access your Square profile.
Step 2: Manage your Square Profile
Within Square Profile, you are able to verify and add additional contact information, such as your email address, phone number and payment card to your profile, as well as delete your Square profile at any time.
Payment methods
Payment cards: Click Add to add a credit or debit card to set any available preferences for it and make it available during checkout if you use Square Pay.
Gift cards: Gift cards are automatically added to your profile when they’re sent to one of your email addresses on file. Select a gift card to view the balance, load funds, or transfer balance to a different gift card. You can also remove a card.
Profile
Contact information: You can edit your name or add an email or phone number to your profile. To remove, click (•••) then click Remove.
Connected apps: Any apps that you connect to Square Profile will be listed here.
Download your data: Click Request download, enter an email address, and click Send request.
Delete account: Click Delete > Delete account to delete your Square profile and all data associated with the buyer features.
Preferences and settings
Marketing preferences: Choose whether you subscribe to marketing emails from Square and the businesses that use Square. Toggle on/off Subscribe to marketing emails from Square and all Square sellers you visit.
Support
For additional questions, you can contact us on 1800 760 137 between Monday to Friday, 9 am to 5 pm Melbourne time.
If you raise any concerns, we will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We will keep records of your request and any resolution.
You can read Square’s Buyer Privacy Notice to learn more.