Provide feedback on your purchases
About customers providing feedback
You can communicate with Square sellers about your visits directly from your email or SMS receipt. Customer feedback helps sellers improve the customer experience offered.
Before you begin
Be cautious with sharing sensitive information. Avoid including personal details that are not relevant to your feedback.
If your feedback concerns a problem or issue, clearly state what you expect in terms of resolution or improvement. Whether it's a refund, replacement, or simply acknowledgment, being clear about your expectations helps the seller address your concerns effectively.
Provide your contact information if you expect a response from the seller. This allows them to reach out to you directly to resolve any issues or acknowledge your positive feedback.
Leave feedback
From your receipt, select the option that best reflects your experience, from satisfied (smiley face) to dissatisfied (frowny face). You can also leave a comment and choose to receive responses from the merchant.
If your receipt was sent via SMS and you allow responses to your feedback, you'll be prompted to add an email address to receive replies.
Disable replies from a Square seller
To disable replies from the Square seller, uncheck Allow us to respond. If you allow replies, Square forwards your feedback to the seller but does not show your email address.
Security and privacy
Square does not share your email address with the Square seller. When you provide feedback, you can allow the seller to respond directly to your feedback through emails from Square.
To change your receipt preferences for a Square seller, click the Manage preferences link found at the bottom of your email or SMS receipt.
Report a problem to a Square seller
The purpose of Square Feedback is to give Square sellers and customers the opportunity to exchange feedback and replies on customer experiences. If you receive abusive, harassing, excessive, or objectionable messages, contact Square Support for assistance.
