Back to Home

Promote your Square Loyalty Program

Once you’ve created your Square Loyalty Program, you’ll be able to promote and monitor your program right from your Square Dashboard.

Promoting your Loyalty Program

Let your customers know about your Loyalty Program by:

  • Telling them at the register: To enrol, all a customer needs to do is add their phone number at the end of their transaction.
  • Square Loyalty Table Tent: Download, print and display our free table tent by clicking Promotions from the Loyalty section of your online Square Dashboard.

Loyalty Insights

View insights about your loyalty program in these three sections:

Overview of Metrics

These can be filtered by date and location.

  • Loyalty Visits:
    • Number of new visits
    • Number of repeat visits
    • Total Visits
  • Rewards:
    • Rewards issued
    • Top Customers

Activity

In this section, you will see a summary of loyalty activity in your business. This includes enrolment, earned points, point adjustments, earned rewards redeemed rewards and emails collected. This is organised by the customer’s phone number and the time the transaction is made.

Click on each activity to see more transaction details. To view the loyalty customer’s profile, click their name or phone number at the top of the activity detail screen.

Activity can be filtered by date, location and type.

Loyalty for Multiple-Location Businesses

If your business has multiple locations, you can create a loyalty program that works across any or all of them. Your customers will be able to earn points and redeem rewards at any of your participating locations. The loyalty subscription cost is based on the number of Loyalty Visits you have across all your locations. Learn more about Square Loyalty pricing.

To get started

  1. Visit the Loyalty tab of your online Square Dashboard.
  2. Set up your program details and click Save.

Note: If you’d like to offer a free item as a loyalty reward, you must select an item or category from each location’s Item Library in the reward field. This must be done to ensure coupons are redeemable across all business locations. Your customers won’t be able to redeem coupons at any locations that don’t have an item selected.