Grant account access to employees and associates according to your needs by adding them as Account Administrators or Authorised Representatives.

Account Administrator vs. Authorised Representative

Account Administrator

An Account Administrator is any employee you grant full access to your account and Square Point of Sale app. Add Administrators using Employee Management.

Authorised Representative

An Authorised Representative is someone you’ve designated to have access to some of your account information and transaction details. Once someone has been added to your account as an Authorised Representative, they will be able to call Square Support and take limited actions on your account.

Note: In order to sign in to your Dashboard, Authorised Representatives must also be assigned an employee role with Dashboard Access. There is no cost to adding Authorised Representatives or employees to your account unless they are assigned a role using Employee Management permissions.

An Authorised Representative can:

  • Discuss transactions, deposits and other account-specific details.
  • Request Square update the business’s Merchant Category Code (MCC), delivery address and public profile.
  • Request Square remove an old bank account if a new account has been added.

As a reminder, per Square’s Terms and Conditions that you have agreed to, you are fully responsible for all activity that occurs under your Square Account, including any actions taken by persons to whom you have granted access to the Square Account.

Add an Account Administrator

To create a new Account Administrator:

  1. Select or create a new employee.
  2. Under Permissions, click Employee Permissions or Edit if permissions are already enabled > under Role. select Administrator.
  3. Click Save.

Add an Authorised Representative

To add an Authorised Representative:

  1. Sign in to the Account & Settings section of your online Square Dashboard > Authorised Representatives.
  2. Click Create New Authorised Representative.
  3. Enter the Authorised Representative’s name, email address and/or mobile phone number. Note: The person being added as an Authorised Representative will receive a notification via email or SMS message to their mobile phone, depending the information entered. Only one piece of contact information is required.
  4. Confirm.

Note: You must include a mobile phone number if you’d like Authorised Representatives to receive their verification code via phone instead of email. Verification codes can't be sent to land lines.

At this point, you’ll receive an email notification to confirm you have taken this action on your account. There is no further action needed on your part.

Remove Authorised Representative

To remove an Authorised Representative:

  1. Sign in to the Account & Settings section of your online Square Dashboard > Authorised Representatives.
  2. Select the Authorised Representative you’d like to remove.
  3. Click Remove.

Deactivating an Authorised Representative’s profile from the Employees tab of your Dashboard will also remove them as from your Authorised Representative list.

Contact Square as an Authorised Representative

Once added, an Authorised Representative can call Square Customer Support and our team will be there to help.