System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

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Troubleshoot Your Square Appointments App

Appointments App Troubleshooting

If you run into any issues with the Square Appointments app, try the following troubleshooting steps:

  • To accept payments for appointments, you must be logged in to both the Square Appointments and Square Point of Sale app with the same email and password.

  • You’ll know Square Appointments and Square Point of Sale are synced when your Square Appointments services appear in your Square Point of Sale item library.

  • Update your mobile device and Appointments app.

  • Log out of the app and sign back in.

  • Turn your mobile device off and then back on.

  • Force quit the app.

  • Be sure to enable the permissions requested when you open the Appointments app.

  • Delete and reinstall the app. See Apple’s support site and Google’s support site for instructions on how to do so.

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