View offline payments
About offline payments
If your internet connection becomes interrupted, is temporarily unavailable, or if Square has a service disruption, you can allow offline payments. While offline, you can accept cash and card payments and then upload them once you have an internet connection again.
Offline payments will appear as pending from your in-app payment history while your device is offline. Once you reconnect your device to the internet or when Square’s servers are back online, payments will show as completed or declined.
Before you begin
Learn more about offline payments as an overall solution.
Pending offline payments can only be viewed from the Square POS apps.
Completed payments can be viewed in both the Square POS apps and on your Square Dashboard.
Declined offline payments can only be viewed from your Square Dashboard.
Before you can view completed or declined offline payments, you need to reconnect your device and upload the offline payments. Learn how to process offline payments.
You can restart or power off your device or Square hardware, but you need to power it back on to upload any pending offline payments before they expire. Remember to upload offline payments within 72 hours of taking your first payment.
View pending offline payments
From the Square POS app in full service, quick service, bar, retail, bookings, or standard mode, or from the Square Restaurants POS app, Square Retail POS app, or Square Appointments POS app:
Open your app and tap Transactions or ≡ More > Transactions.
Use the search bar to search by transaction details.
Tap a transaction to view more information.
You’ll see a circle icon with arrows next to the pending offline payment.
View completed offline payments
- Sign in to Square Dashboard and go to Orders & payments (or Invoices & Payments or Payments) > Transactions.
- Use the date selector filter box to refine a date range.
- Select the location where you processed offline payments, if applicable.
- Change the status filter box to Complete.
- If the transaction shows, then it was completed.
From the Square POS app in full service, quick service, bar, retail, bookings, or standard mode, or from the Square Restaurants POS app, Square Retail POS app, or Square Appointments POS app:
- Open your app and tap Transactions or ≡ More > Transactions.
- Use the search bar to search by transaction details.
- If the transaction shows, then it was completed.
View declined offline payments
Sign in to Square Dashboard and go to Reports > Payments > Transaction status.
Use the date selector filter box to refine a date range.
Failed transactions will show as Declined in the Status column.
