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View and void loyalty rewards and coupons

Who is this article for?
  • Sellers with the loyalty permission. Set permissions in Square Dashboard.
  • Square Loyalty subscribers.
  • About voiding loyalty rewards and refunds

    Once you’ve set up your Square Loyalty program, you’ll be able to monitor it by viewing, voiding, and redeeming loyalty rewards and coupons.

    The impact of a refund on loyalty points depends on both the loyalty program type and the refund type:

    • Amount spent program: All points will be removed from the full refund. Points will be removed proportional to the amount refunded for partial item refund and custom refund amount. 

    • Loyalty program per visit: All points will be removed for full refund. Points will be removed if the amount refunded is below the spending threshold to earn points for partial item refund and custom refund amount.

    • Loyalty program per amount or category: All points will be removed for full refund. If an item that earned points is refunded, the points earned for that item will be removed for partial item refund. Points will not be removed for a custom refund amount.

    Before you begin 

    Customers with available rewards paying with a card linked to their loyalty account will see a reward redemption screen at checkout that allows them to select from their available rewards and apply them to their transaction. This is currently available for payments processed on Square Register, Square Terminal, and the Square Point of Sale app for iOS and Android devices. 

    View and void rewards and coupons

    1. Log in to Square Dashboard, then click Marketing & loyalty > Customer directory.

    2. Search for your customer by name or phone number.

    3. Scroll to the Coupons and Rewards section of their profile, click Manage.

    4. Check the box for each coupon you'd like to void.

    5. Click Void > Confirm Void.

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