ClassPass and Square Appointments
ClassPass is a marketplace where new clients can discover your business and book last-minute beauty, wellness, and fitness experiences. ClassPass can help you find new customers and maximize revenue.
The ClassPass integration works with all Square Appointments plans—signing up for an account is easy. If you sign up for Square Appointments Plus, you can access a free 30-day trial.
ClassPass connects with Square Appointments to sync your calendar availability and services so you can see it all in one place. Square Appointments automatically pushes your availability and services to ClassPass.
When a client books on ClassPass, the appointment details are transferred automatically to Square Appointments.
New customers who discover you on ClassPass can make an appointment on the spot, without needing to switch over to your website or call you to book.
Visit the ClassPass page on Square App Marketplace to learn more about the integration.
Additional Integration Information
|Appointment types||The integration does not support group class bookings at this time. All appointments must be 1:1 with a staff member and client.|
|Accept bookings||If you’re using manual appointment acceptance in Square Appointments, all appointments are considered accepted by ClassPass unless you proactively decline or cancel them. If an appointment remains in a pending status, no auto-cancellations will be sent to the client. Once a ClassPass booking appears in Square Appointments, no further actions are required in Square Appointments to mark it as completed.|
|Edit or cancel bookings||A ClassPass booking time or date may not be edited in Square Appointments or in ClassPass. If an appointment cannot be kept, it must be declined or canceled.|
|Customer communications||When a booking is made with ClassPass, customer data is not shared with Square Appointments to maintain privacy. This means that Square Appointments communication features, like automatic reminders, will not work. ClassPass sends automatic appointment reminders on your behalf. See FAQ section below to learn more about customer communication.|
You will never be asked to pay ClassPass. It’s free to list your business on the platform and to use this integration. The only cost to you is offering unused appointments at a discounted rate. Learn more via the ClassPass revenue calculator.
ClassPass does not integrate with Square Payments. All payments for services sold on ClassPass are settled directly with ClassPass. Learn more about how you get paid with ClassPass via their website
Make sure to NOT collect customer payments for ClassPass bookings via Square Appointments. Otherwise, the customer will be charged twice.
Bookings made through ClassPass will automatically appear as $0.00 and unpaid in Square Appointments. See ClassPass FAQ below to learn how to account for ClassPass sales in your Square sales report or for tax purposes.
You will receive payouts from ClassPass for all ClassPass reservations through a third-party provider, Tipalti. See ClassPass FAQ below to learn more.
Integrate with ClassPass
Confirm your Appointments are bookable by customers online. Learn how to set up online bookings with Square Appointments.
Confirm you and your staff are attached to services.
You will be contacted by a ClassPass Partner Development Representative who will walk you through the platform, discuss rates, and provide you with a contract for signature via DocuSign.
Within 3-5 days, you will receive an email from ClassPass with step-by-step instructions to connect your Square Appointments account.
ClassPass will build and test your listing page for you.
ClassPass will email you a few days before your launch date.
Your ClassPass listing goes live and clients can begin booking with you.
You can view or manage all of your integrations at any time via the App integrations tab on your online Square Dashboard.
ClassPass and Square FAQ
ClassPass features, services, and subscriptions are managed by ClassPass directly. ClassPass Account Management teams are ready to help you with any questions about your ClassPass Partnership. The best way to reach them is through your Partner Dashboard Contact Form.
Live Chat is also available in your ClassPass Partner Dashboard between Monday-Friday 8am-5pm EST.