ClassPass and Square Appointments

ClassPass works with Square Appointments Free, Plus and Premium Plans.

Unfortunately, no. To integrate with ClassPass, your appointments must be publicly bookable.

In order for you or your staff’s availability to pull through to ClassPass, you must connect you or your staff to each relevant service in Square. To do so:

From the Square Dashboard:

1. Go to Customers > Appointments > Staff.
2. Click on a staff member.
3. Toggle on “Bookable by Customers Online.”
4. Adjust staff member’s hours and select services offered as necessary.
5. Click Save.

From the Square Appointments app:

1. Tap ≡ More > Items & Services > All Services.
2. Tap the service you would like to edit.
3. Under “Online Booking,” tap Assigned Team Members.
4. Select relevant staff members. Note: Staff members must be set as “Bookable by Customers Online” to show up as options here. Follow instructions above for the Square Dashboard if you do not see all relevant staff members.
5. Tap Save.

Learn more about creating staff member profiles.

Payment for appointments booked via ClassPass will be settled with ClassPass directly. Payments are not settled via Square. Do not take payment from customers that book via ClassPass.

You will receive payouts from ClassPass for all ClassPass reservations through a third-party provider, Tipalti. This service is at no cost to you.

During your ClassPass partner onboarding, you will receive an email from Tipalti to set up an account. The sign up process includes providing tax and banking information, if opting into direct deposit payment.

Depending on your market or city, you will be paid out once or twice a month for the previous months’ reservations.

Learn more about ClassPass payment methods.

If you want a ClassPass appointment sale to be reflected in your Square sales reports, you can record an External Payment in Square. To do so:

From the Square Dashboard:

1. Select the relevant ClassPass appointment on your Appointments Dashboard.
2. Click Take Payment.
3. Under “Payment Method,” click Record cash, check or other payment.
4. Click Other > Record Payment.

From the Square Appointments app:

1. Select the relevant ClassPass appointment, then tap Review and Check Out.
2. Tap Charge > Other Payment Types. There is an optional note field where you can input “ClassPass Payment” for your records.
3. Tap Record Payment.

You can also view ClassPass revenue at any time from your ClassPass Partner Dashboard.

For tax reporting purposes, you will need to obtain a 1099-MISC from ClassPass directly.

ClassPass does not support appointment edits. If you need to amend a booked appointment, you will need to decline or cancel it from your Square Appointments. You can also email the client directly from your ClassPass Partner Dashboard to rebook at another available time.

To maintain privacy, ClassPass does not share client data, such as phone numbers or email addresses. ClassPass handles appointment reminders directly on your behalf. Learn more about ClassPass’ Privacy Policy.

• Square Appointments features to communicate with clients, like automatic reminders, will not work.
• ClassPass sends an automatic email reminder to clients 24 hours before the appointment. If the booking was scheduled within 24 hours, the reminder email is sent immediately.
• You may email clients directly via the ClassPass Partner Dashboard.
• If you wish to add customer information to your Square Customer Directory, you may collect the customer’s data in person with their permission.

Yes. However, if you are using manual appointment acceptance in Square Appointments, be mindful that all appointments are considered accepted by ClassPass unless you decline or cancel them. If an appointment remains in a pending status, no auto cancellations will be sent to the client.

Eligibility requirements:

• You must be a new ClassPass partner that signs up directly via this unique sign up URL
• You must have a Square Appointments Free, Plus, or Premium account.
• If you don’t have one, you can sign up for a free 30-day trial.
• You must receive one attended reservation within the first 30 days of signing up for ClassPass.

If you meet all the above criterias, you will be paid the $100 spot bonus approximately 72 hours after the first attended reservation (within 30 days). This will appear in a separate bill from your monthly payout.

If you have further questions regarding the promotion, please contact ClassPass directly.