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Redeem Coupons with Square Marketing

You can redeem rewards from the Square app by searching for your customer’s name, email address, or phone number, or by entering their reward code. Be sure you’re using the most updated version of the Square app to access this feature.

Apply a coupon to a current sale

From your item library

  1. From the Checkout screen on your Square POS app, tap Library.

  2. Tap Rewards.

  3. Tap Use Code and enter the coupon code your customer provides you. Alternatively, you can select your customer from the directory list if they are saved to your Customer Directory.

  4. Select rewards to apply them to your customer’s cart. Multiple rewards of different types can be applied at the same time. For example, you can apply a reward for a percentage, and additionally a reward for a dollar amount on a single sale. If only one reward is available, that reward will automatically be applied. A single reward cannot be applied to more than one sale, even if the full reward is not redeemed.

After adding a customer to a sale

If you’ve added a customer to the sale, tap on the customer's name near the top of your Current Sale screen to see their profile. Scroll down to the section titled Coupons, and tap Apply to Sale for any coupons you’d like to apply to the customer’s transaction.

You can also view or remove coupons currently applied to a sale from the payment screen. To do so, tap Add discount under the list of items in your cart to show the applied coupon(s) and/or to remove them from the sale.

Redeem Loyalty Rewards

In case your customer has enough points to redeem a reward, Reward Available will be prompted on the current sale before finalizing the transaction. You can add the reward to the current sale by tapping Reward Available and selecting the reward you would like to apply.

Customers with available rewards paying with a card linked to their Square Loyalty account will see a reward redemption screen at checkout that allows them to select from their available rewards and apply them to their transactions. If the customer is paying with a new card, this screen will not show up and their available rewards can be redeemed by tapping Rewards from the Item Library.

Digital Loyalty Pass

Buyers that are checking in or enrolling in your Loyalty program through the customer display on Square Register will also receive a notification to add a Loyalty pass to the digital wallet on their smartphone. Once a buyer taps the notification on their smartphone and verifies their personal information, a digital Loyalty pass for your business will be added to their device that reflects your business information, the buyer’s information, and any available rewards.

For future transactions, the buyer can simply check in and redeem rewards by tapping their smartphone on the customer display, making the process easier and faster. You can customize the digital Loyalty pass design from the Receipt section of your online Square Dashboard. 

Note: This feature is only available for Apple Wallet on iOS devices, and check-in or enrollment must be completed on Square Register.

Manage Reward Redemption

You can disable the coupon redemption screen from your Square Point of Sale app. To do so:

  1. Go to ≡ More > Settings.

  2. Tap Loyalty > Toggle off Card linked reward redemption.

From Square Register:

  1. Tap More > Settings.

  2. Select Loyalty. 

  3. Toggle on Show check-in screen at start of transaction. Ensure that the Enable Loyalty option is toggled on in order to update the settings on your device.

  4. Your customers will no longer see the reward redemption screen.

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