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Square Checking FAQ

What happens to transfers when I have a Square Checking account?

As soon as you open a Square Checking account any automatic nightly transfers to a linked bank account will stop. Instead, your sales will be instantly available in your Square Checking account. You are still able to initiate a transfer to a linked bank account at any time with next day transfers for free or instant transfer for a fee.

How long do pending authorizations on Square Debit Card take to clear?

Some businesses (e.g. gas stations & hotels) will place a temporary charge on your payment card to ensure that your Square Checking balance has enough funds to cover your purchase.
This pre-authorization happens the moment you use your card and will be reflected on your balance and card spend report until the merchant clears the pre-authorization. Most pending authorizations clear within three days, but in rare cases, it can take up to 14 days to clear.

How do I dispute a charge?

Before you file a dispute:

  • Ensure the payment has posted to your account and isn’t pending or voided.
  • Check if a pending authorization was placed on your card. Some merchants (e.g. gas stations) will place a temporary hold on your card to authorize your purchase. This temporary hold will be higher than the actual transaction amount, typically $75 or $100. We call these transactions pending authorizations. These pending authorizations can take up to 14 days to clear.
  • Contact the merchant to try and resolve your concerns. If you’ve done business with this merchant, we aren’t able to pursue a dispute before you attemp to resolve the issue with the merchant directly.
    If you notice a transaction you didn’t make or have a question about a transaction in your history, you will need to report a dispute. To do so, access our Dispute Form to begin the process.

How long does it take to receive a refund?

Refunds can take up to 10 business days to post to your account from the date the merchant issues the refund. As soon as Square receives the refund, the funds will automatically appear in your available Square Checking balance.
If the credit does not post to your Square Checking balance within 10 business days from when the merchant issues the refund, please contact Support with documentation of the merchant’s issued refund.

What if I’m declined for Square Checking?

Eligibility for Square Checking requires us to verify your information. If your information is not able to be verified, you won’t be able to sign up for Square Checking, but you can still take advantage of Square’s other transfer options.

What is FDIC Insurance?

FDIC insurance is a form of insurance provided by the Federal Deposit Insurance Corporation (FDIC) that protects depositors from loss in the unlikely event that an FDIC-insured depository institution fails. Please review the for additional information. 

Does Square Checking offer FDIC insurance?

Yes, Square Checking is provided by Sutton Bank, member FDIC. Square Checking is FDIC-insured up to $250,000 per customer.

Does FDIC insurance protect me if my account information is compromised?

Please note that FDIC insurance does not protect your Square account from unauthorized access. To keep your Square Checking account safe, set up 2-Step Verification on your Square account.

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