Square Checking FAQ

As soon as you open a Square Checking account any automatic nightly transfers to a linked bank account will stop. Instead, your sales will be instantly available in your Square Checking account. You are still able to initiate a transfer to a linked bank account at any time with next day transfers for free or instant transfer for a fee.

Some businesses (e.g. gas stations & hotels) will place a temporary charge on your payment card to ensure that your Square Checking balance has enough funds to cover your purchase.
This pre-authorization happens the moment you use your card and will be reflected on your balance and card spend report until the merchant clears the pre-authorization. Most pending authorizations clear within three days, but in rare cases, it can take up to 14 days to clear.

Before you file a dispute:

• Ensure the payment has posted to your account and isn’t pending or voided.
• Check if a pending authorization was placed on your card. Some merchants (e.g. gas stations) will place a temporary hold on your card to authorize your purchase. This temporary hold will be higher than the actual transaction amount, typically $75 or $100. We call these transactions pending authorizations. These pending authorizations can take up to 14 days to clear.
• Contact the merchant to try and resolve your concerns. If you’ve done business with this merchant, we aren’t able to pursue a dispute before you attemp to resolve the issue with the merchant directly.
  If you notice a transaction you didn’t make or have a question about a transaction in your history, you will need to report a dispute. To do so, access our Dispute Form to begin the process.

Refunds can take up to 10 business days to post to your account from the date the merchant issues the refund. As soon as Square receives the refund, the funds will automatically appear in your available Square Checking balance.
If the credit does not post to your Square Checking balance within 10 business days from when the merchant issues the refund, please contact Support with documentation of the merchant’s issued refund.

Eligibility for Square Checking requires us to verify your information. If your information is not able to be verified, you won’t be able to sign up for Square Checking, but you can still take advantage of Square’s other transfer options.

FDIC insurance is a form of insurance provided by the Federal Deposit Insurance Corporation (FDIC) that protects depositors from loss in the unlikely event that an FDIC-insured depository institution fails. Please review the FDIC Deposit Insurance website for additional information. 

Yes, Square Checking is provided by Sutton Bank, member FDIC. Square Checking is FDIC-insured up to $250,000 per customer.

Please note that FDIC insurance does not protect your Square account from unauthorized access. To keep your Square Checking account safe, set up 2-Step Verification on your Square account.