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Square Secure Information Requests FAQ

Why am I being asked to complete this form?

It’s important to our buyers and our sellers alike that Square is a safe platform for processing payments. One of our best tools in keeping Square secure is to learn about your business, so we may reach out to collect information from you. We also want to empower you to follow transaction best practices that keep your account safe and your business running smoothly. The documentation and information you send us give us a sense of how we can be helpful to you — and protect your fellow sellers.

We need documentation to confirm some details about your account and better understand how your business tends to process payments. This includes details about the goods or services you provide through Square and documentation of your transactions. Fill out each answer with as much detail are you can provide.

What will happen to my account if I don’t complete this form?

In some cases, not completing this form will result in your transfers being suspended. If your transfers have already been suspended, we won’t be able to lift the suspension until you’re able to answer our questions.

Why are my transfers suspended?

If your transfers are suspended, we may have noticed some unusual activity on your Square account. Our system periodically reviews your transactions to keep your account safe from scams and fraud. We’ve found that some businesses sell products or services that are more prone to fraud or to receiving payment disputes from their customers. This may not necessarily be the reason your transfers are suspended, but our policy is to make sure your business is protected when our system notices something out of the ordinary.

How can I access the form from my phone?

Make sure you’re logged into your Dashboard from the mobile browser, not from the Square app. Select the icon in the upper right-hand corner of the mobile browser.

What are some examples of government-issued documents?

  • EIN form
  • DBA
  • Occupational license
  • Official certification of trade
  • Industry standard documentation
  • Business registration
  • Seller’s permit
  • LLC
  • Articles of incorporation

If you don’t have a registered business, provide us with a copy of your government-issued identification.

-Driver’s license

  • Passport
  • Passport card
  • State-issued identification card
  • Military ID

What are some examples of transaction documentation?

  • Invoice
  • Service contract
  • Purchase order
  • Detailed receipt
  • Bill of sale
  • Signed credit card authorization form
  • Email correspondence with buyer
  • Photos of the goods sold

Why do I need to provide my bank statements?

Reviewing financial information such as bank statements helps us better understand your business, including cash inflows and outflows and ability to support any payment disputes should they arise. We want to make sure that your business is best protected should anything go wrong.

Once I’ve submitted my answers, how long will your review take?

Once you’ve fully answered our questions, our team will start a review of the details you’ve sent us. We’ll get back to you within 2 business days.

Is my information secure?

Yes. Square is committed to keeping all of your information safe, secure and private. All of our web pages are secure, served via SSL/TLS. Square is also certified PCI compliant. For more information, read about Security features and Privacy Policy.

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