Use Comp and Void on your Square Point of Sale

Once you have enabled Comp and Void in your Square Dashboard, you’ll be able to start using this feature right in your Square Point of Sale app.

To comp an item:

  1. Tap an item in your cart.
  2. Tap Comp Item.
  3. Select a reason.
  4. Tap Comp in the top-right corner.

Note: While it is not currently possible to comp a portion of an item or a percentage of a bill, you are able to apply a discount to an item.

To void an item in an open ticket:

  1. Tap Tickets and select a ticket.
  2. Tap the item you wish to void
  3. Tap Void Item.
  4. Select a reason.
  5. Tap Void in the top-right corner.
  6. Tap Save to save the open ticket with the void applied, or Charge to complete the sale with the void applied.

Note: To void an item, first enable Open Tickets and create an open ticket. Learn more about using Open Tickets with Square.

To comp or void an open ticket:

  1. Tap Tickets and select a ticket.
  2. Tap the name of the ticket at the top of the cart.
  3. Select Edit Ticket.
  4. Tap Comp Ticket or Void Ticket.
  5. Select a reason.
  6. Tap the Comp or Void button located in the top-right corner.

To void multiple open tickets at one time:

  1. Tap Tickets and select Edit.
  2. Select any number of open tickets.
  3. Tap Void.
  4. Confirm a void on selected tickets by tapping Void in the pop-up.
  5. Select a reason.
  6. Tap Void.

Keep in mind that once the payment is processed, items can no longer be voided or compensated and you’ll need to process a refund.

Manage voids on items sent to the kitchen:

The ability to send void confirmations when printing kitchen order tickets is not currently available. If a server submits an order and recognizes a mistake or revision, it’s necessary to inform the kitchen of the change, and check if they’ll need to Comp or Void the item.

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