Comp and void open tickets
About comp and void
Comp, short for complimentary, is when you give goods or services to a customer without asking for payment. You can comp items in a ticket or comp the entire ticket for customer complaints, employee discount, family and friends, and more. When you comp a ticket, you select a reason that shows on the printed ticket.
Void is when you close an open ticket without processing a payment, which removes all existing items and closes out the ticket immediately. You can void tickets with incorrect information or if an order is not yet prepared, which will not require a payment record, but will be recorded in your Square Dashboard.
With comp and void, you’ll be able to track errors and changes, monitor team member proficiency, and document any associated losses.
Before you begin
If an item was ordered but not yet prepared, team members can void the item to remove it from the customer bill. A record of the voided item will display in your Square Dashboard.
Example: A server accidentally adds ‘Roast Chicken’ instead of ‘Fried Chicken’ to a customer’s order, but doesn’t realize the mistake until after the order is sent to the kitchen. If the server is able to inform the kitchen before preparation, or reuse the ‘Roast Chicken’ for another order, a void is used.
Applying a comp to an item removes the cost of the item from the customer bill. Items can be comped to fix a mistake, or as a goodwill gesture. A record of the comped item will display in your Square Dashboard.
Example: A server accidentally adds ‘Roast Chicken’ instead of ‘Fried Chicken’ to a customer’s order, but doesn’t realize the mistake until after the order is prepared. The server comps the ‘Roast Chicken’ and rings in the correct order—which they might also comp as an apology for an additional wait.
Before you can comp and void open tickets, you need set up comp and void reasons. You can enable comp and void and set up reasons from your Square Dashboard. The reasons you set up in your Square Dashboard show on the Square POS apps when you comp or void tickets.
Voids will not display on customer bills or receipts.
Comped items will appear on the customer bill but will not display further item details.
Once you set up comp and void reasons and create open tickets, you can comp and void open tickets from the Square POS apps. Learn how to create and edit open tickets.
You have four options for comping and voiding open tickets:
Comp individual items in an open ticket
Comp the entire open ticket
Void individual items in an open ticket
Void the entire open ticket
Step 1: Set comp and void reasons
Sign in to your Square Dashboard and click Items & orders > Items.
Click Settings > Comp and void.
Click Create Comp Reason and Create Void Reason.
Enter the comp and void reasons.
Click Save.
Repeat to create multiple comp and void reasons.
Comp an open ticket
- Open your Square POS app.
- Tap Checkout > Tickets.
- Select an open ticket.
- Tap Review sale and select an item.
- Tap Comp Item and choose a reason.
- Tap Comp.
- The comped item and comp reason will appear on the ticket with a price of $0.00.
- To close out the ticket immediately, tap Charge.
- To save the ticket, tap X > Save ticket.
- Open your Square POS app.
- Tap Checkout > Tickets.
- Select an open ticket.
- Tap Review sale > ••• > Edit ticket.
- Tap Comp Ticket and choose a reason.
- Tap Comp.
- The comp reason will appear on the ticket and update the total amount to $0.00.
- To close out the ticket immediately, tap Charge.
- To save the ticket, tap X > Save ticket.
Void an open ticket
Remove a comp
If you comp an item in a ticket or the entire open ticket, you can remove the comp before closing out the ticket ― which will add the comped amount back to the total open ticket amount.
Open your Square POS app.
Tap Checkout > Tickets.
Select an open ticket.
Tap Review sale.
Select an item or tap ••• > Edit ticket.
Tap Remove Comp.