Print Order Tickets with Square for Retail
With Square for Retail, you can easily connect a printer to your device to print order tickets. If you accept collection orders with the Square for Retail app on iOS or use Square Online for online orders, you can also automatically print order tickets with fulfilment. Each ticket will include relevant details to help you with managing delivery or collection orders.
Turn on Order Tickets and Order Ticket Stubs
Order tickets will automatically print after every sale, even if a customer receipt isn’t printed. Before you turn on Order Tickets, learn how to connect a printer to your:
Once your printer is connected, follow the steps below.
From the Retail app, tap the three horizontal lines and select Settings > Hardware > Printers.
Select the use types under Use this printer for.
If an order requires immediate preparation or customisation for your in-store customer, toggle on In-store order tickets to enable automatic printing.
If an order requires delivery or collection and will be fulfilled for a customer at a later time, toggle on Order tickets with fulfilment to enable automatic printing.
Select the categories of items you prefer to print and enable other options like Single item per ticket or Compact tickets if applicable.
Tap Save.
After the feature is turned on, new orders will automatically print from your supported printing device. Any new orders will also be highlighted green in the Orders section of your online Square Dashboard and in your Square for Retail app to differentiate from existing orders.
Print Single Items per Order Ticket
As mentioned above, you can assign item categories to different printer stations and print a single item per order ticket. This is useful if you need to send specific items to different prep stations or service counters to fulfil orders.
To get started, be sure to assign your items to specific categories. Then, you can assign categories to print at each station. To do so:
From the Square for Retail app, tap the three horizontal lines and select Settings > Hardware > Printers.
Under Use this printer for, select either In-store order tickets or Order tickets with fulfilment and toggle on Use this printer for in-store order tickets or Use this printer for order tickets with fulfilment, respectively.
Toggle on Single item per ticket if you want to print a single item per ticket. This is useful if you need to send specific items to different prep stations or service counters to fulfil orders.
Select the categories you’d like to print at this printer station. Single item printing will only apply to the categories you select.
Tap Save.
Repeat these steps for each of your printer stations.
Print Compact Tickets
You can also remove the margin at the top of each ticket to save on space for printed order tickets. This can maximise your ticket space for large orders and save on printer paper and ink. To get started:
From the Square for Retail app, tap the three horizontal lines and select Settings > Hardware > Printers.
Under Use this printer for, go to Order tickets with fulfilment and toggle on Use this printer for order tickets with fulfilment.
Toggle on Compact tickets if you want to print order tickets without the margin at the top.
Tap Save.
Group Items on Order Tickets
To customise your item grouping settings:
On Square for Restaurants, the Square Point of Sale app or Square for Retail, go to Settings > Hardware > Printer Settings. Scroll down to In-Person Orders. On Square KDS, go to your Square Dashboard and select Devices > Kitchen Settings.
Toggle on Combine identical items. Items with the same details will then be automatically combined into one line item.
If you toggle on Single item per ticket, this setting overrides grouping items and automatically prints each item, ungrouped, on its own ticket.
Note: Combine identical items is off by default for existing printer stations but will turn on by default for all new printer stations you create. Learn more about grouping items.