Troubleshoot sales or tip reporting errors with Square for Restaurants
If the sales figures in your Square Dashboard reporting do not always seem to match your actual sales, this may be caused by your Square for Restaurants service settings. This article covers how your tipping and cheque closure settings can affect your sales reporting, and how to get the most up-to-date figures for your restaurant.
Before you begin
There are two primary service settings that can affect your sales reporting:
Reopen cheques: when you reopen cheques, you have the option to either “reopen and keep” the existing payment method or “reopen and remove” the existing payment method. Learn more about cheque settings in Reopen a check.
Tipping: in your service settings, you have a few options for choosing how customers can tip – on the point of sale or via paper receipts. Learn more about using sign and tip on printed receipts.
With “reopen and keep” and tipping on paper receipts enabled, cheques are pending until you settle them manually, or they are settled automatically 36 hours later. This lag in cheque settlement can create discrepancies in your reports, depending on how you view them.
Use Live Sales to view real-time reporting for your cheques
You can use the Live Sales report to get an accurate picture of the performance of your business, including cheques with unsettled tips.
The Live Sales report considers open cheques and closed cheques. Because transactions with unsettled tips are considered open cheques, you will be able to see the total value of sales for the day from the Live Sales Report on your POS.
Learn how to view your Live Sales report in Get real-time sales data on Square Restaurants POS.
Settle tips on Square Restaurants POS
Once tips are settled, you will see the true sales values reflected in your reports on the Square for Restaurants Point of Sale app and in Dashboard. If you do not settle tips manually, tips will automatically settle within 36 hours.
You can settle tips in the two ways in the Square Restaurants POS.
Next steps
Learn more about sales reporting with Square for Restaurants from one of these Support Articles: