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Square Online Checkout Links Troubleshooting

If you or your customer has trouble viewing a Square Online Checkout link, there are some settings or features that could be the cause.

Check Your Square Online Settings

Sometimes, an item is marked as unavailable in Square Online – there are a few ways to check this setting.

Default item sync settings

The item sync settings in Square Online may be automatically set to mark new items as unavailable. To change this:

  1. On yourSquare Online Overview page , go to Items > Item Sync or Shared Settings > Item Sync.

  2. Toggle off “Mark newly imported items as ‘Unavailable’ online”. 

Items are hidden

Your items may be marked as “hidden” in Square Online. To change this:

  1. On your Square Online Overview page , go to Items > Site Items.

  2. You’ll see the list of all your items. Select the item you want to edit.

  3. Under Visibility, select Visible.

  4. Make any other item edits, and select Save.

You can also update this for multiple items at once using the bulk editing method.

Set your default fulfilment method

If your fulfilment method is set to something other than shipping, your items may show as unavailable to your customers. To change this:  

  1. On your Square Online Overview page , go to Items > Item Preferences or Shared Settings > Item Preferences.

  2. Under “Default item fulfilment”, select Edit.

  3. Check the box for Shipping, and make sure all the other fulfilment methods are unchecked.

  4. Select Save.

Update Your Device, App or Browser

For Online Checkout links sent from your online Square Dashboard, make sure the browser you’re using (e.g. Google Chrome, Microsoft Edge, etc.) is up to date. For Payment links created in Square Point of Sale, make sure your device and the Point of Sale app are up to date.

Check Item Status

Your customer might also have trouble viewing a checkout link. Check to see if their checkout link has an Active status in the online Square Dashboard.

Check Team Permissions

If you have employees set up with Square Teams, check your team’s permissions. Only the account owner has permission to enable Square Online Checkout links. Once the account owner enables this feature, employees with online Square Dashboard access can view and copy checkout links. To turn on the Checkout permission for your team:

  1. From your online Square Dashboard, go to Team > Permissions.

  2. Select the button to enable or edit permissions.

  3. Select Checkout, and toggle on Full access.

  4. Select Continue to set up access points.

  5. Select Save when finished.

Resend the Checkout Link

Delete the current checkout or payment link and create it a second time. Try sharing the link with your customer again.

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