Square Payment Links Troubleshooting
If you or your customer have trouble viewing a Square Payment Link, there are some settings or features that could be the cause.
Before you begin
Be sure that your network connection is stable and you have access to Square Payment Links in your Square account. Start by deleting the current payment link and creating a new one to share with your customer again.
Troubleshoot your payment links
The steps below are listed in order of least to most time intensive. If the first step solves the issue, there is no need to continue troubleshooting. If the issue is not resolved, continue to follow the instructions in sequential order.
Update your device, app, or browser
For payment links sent from your Square Dashboard, check that the browser you're using (like Google Chrome, Microsoft Edge, etc.) is up to date. For payment links created in Square Point of Sale, make sure both your device and the Square app are up to date.
Check payment link status
If your customer cannot view or access a payment link, check to see if their payment link has an Active status in Square Dashboard.
Check team permissions
If you have employees set up with Square Advanced Access, check your team’s permissions. By default, Square Payment Links are only available for account owners but can be opened up to all employees via Permissions. Once the account owner enables the payment links feature, employees with Square Dashboard access can view, create, update, and manage settings for payment links.
Sign in to Square Dashboard and go to Staff > Team > Permissions.
Select a permission to edit and apply permission rules for a role, a specific employee, or all of your staff.
Select Payment Links from the list of permissions and toggle ON Payment Links.
If you want to enable all permissions in the list at once (except bank account management), toggle on Full access.Select Continue to set up access points.
Select Save when finished.
Check your location
If you can’t create a payment link using the Payment Links add-on from your Point of Sale, note that payment links can only be enabled for one location at a time. To confirm the location where you are currently logged in to the Square app, select ≡ More > Settings > Account > Location.
You can change the location you want to use to track sales and inventory for payment links in your Square Dashboard by going to Orders & payments (or Invoices & Payments or Payments) > Payment links > Settings > General and selecting a Primary Location under Location settings.