How Customers Track Their Loyalty Status
After completing a transaction, customers will be directed to an online Loyalty status webpage where they can view their Loyalty status details. The Loyalty status page is a unique link you can share with your customers via SMS, which allows them to use their phone number to check their loyalty status at your business. New customers will also be able to enrol in your loyalty program.
You can add your Loyalty status page anywhere you like. We recommend adding it to your website and social media pages, and letting your customers know they can check their status there.
To view and share your Loyalty Status page:
Navigate to Loyalty > Marketing > Other in your Square Dashboard.
From here you can view or copy the link to your business’s Loyalty status page.
Note: In addition to viewing Loyalty status from their Loyalty Status page, customers can view how many points they earned just by looking at their digital receipt once they have made an eligible purchase. Customers can click on the Loyalty Status page link on the receipt for more information about the Loyalty program, including available rewards and a record of their Loyalty activities.
Customers can also view how many points they earned just by looking at their digital receipt once they have made an eligible purchase. Customers can also click on the Loyalty Status page link on the receipt for more information about the loyalty program, including available rewards and a record of loyalty activities.
Note: Buyers can only accrue points when completing an invoice payment at this time. Buyers are not able to redeem any available rewards through Square Invoices payments, but rewards can be claimed during checkout at your point of sale or through your Square Online site.
Digital Loyalty Pass
While physical loyalty membership cards aren’t currently available, you can use Apple Pay to enrol or check in to a seller’s loyalty program. You will receive a notification to add a digital loyalty pass for this business to the Apple Wallet on your iPhone. Once you tap the notification, you’ll need to verify your contact information, agree to the terms and conditions and add the loyalty pass to your digital wallet.
The digital loyalty pass will reflect the business name, the available point balance, the membership start date and the account holder name and phone number. Once you add the pass to your wallet, you can tap the seller display screen or contactless card reader with your smartphone for future transactions to automatically check in to the business’ loyalty program, accrue points and redeem any available rewards. Digital loyalty passes can also be claimed through digital receipts and your online buyer status page with a business’s loyalty program as well.
Note: Adding loyalty passes is only available on iOS smartphones. Transactions must be completed on a Square iOS point of sale device or Square Register in order to receive a notification to add a digital loyalty pass to a digital wallet.