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How Customers Redeem Their Rewards

Square merchants can send rewards to customers via text message. Rewards can be redeemed by visiting a merchant’s location.

Enrol in a Square Merchant’s Loyalty Programme

There are two ways to enrol in a participating merchant’s Square Loyalty Programme: during checkout at their business, and through an invitation email that is sent if you didn’t enrol after your last eligible purchase. In both cases, you’ll enrol by entering your phone number. Your earned points and rewards will be associated with this phone number, so make sure to always use the same one regardless of how you pay.

Note: You’ll only be given the option to enrol after making a purchase eligible for points, according to the merchant’s Loyalty Programme rules.

Enrol at the Point of Sale

During checkout, after your payment has been approved, you’ll be prompted to enter a receipt preference between emailed or text message digital receipts, or no receipt needed. Once you’ve made your choice, you’ll see a Loyalty enrolment screen asking for your phone number. Enter your phone number and tap Claim Your Point. At this point, you’ll receive a text message confirmation with a link to your buyer status page where you can view your Loyalty activity, points that you have accrued and any available rewards.

Enrol Via Email After a Sale

If you visited a participating merchant and didn’t claim your point at checkout, you’ll receive an invitation to enrol in the merchant’s Loyalty Programme and claim your point after each eligible purchase. To do so:

  1. Look for an email from the merchant regarding their Loyalty Programme.

  2. Follow the prompt to Claim Your Points.

  3. Enter your phone number > tap Claim Your Points.

You’ll see a confirmation and an invite to Check Your Loyalty Status, which you can do at any time from this link.

Note: Enrolment invitation emails may take a few hours to reach your inbox after your purchase, and will only be sent if you provided an email address for a digital receipt.

View Your Square Loyalty Status

When you enrol in a Square merchant’s Loyalty Programme, you’ll receive a welcome text message including a link to your status page. This page includes your progress towards a reward, earned rewards, linked payments cards and an overview of your rewards activity with that merchant.

To view your Loyalty status with a specific Square merchant: 

  1. Access the Square merchant’s Loyalty Status page link. 

  2. Enter your phone number > Request Loyalty Code.

  3. Enter the Loyalty code received via text message > Sign In.

  4. In case you are not enrolled in the merchant’s Loyalty Programme, you will be prompted to enrol to start earning Points.

If you no longer have the welcome text message with the link to your status page, you can resend it to yourself the next time you claim a point. Simply tap the field containing your phone number and the link will be resent via text message.

Please note: You will need to have a mobile phone number to enrol in a Square seller’s Loyalty Programme and view your Loyalty status.

Redeem Your Rewards

When you visit a merchant, you can redeem your reward by providing the cashier with your name or phone number.

You can also select your reward at checkout if you pay with a debit or credit card linked to your loyalty account, and apply it to your current purchase. Note: This feature is currently only available to Square sellers using iOS devices.

When you redeem a reward, your card statement may initially show a pending charge for the full transaction amount. When the transaction is finalised, usually 1–2 days later, the charge will reflect the discounted price. You may also receive text message or Cash App notifications once your Loyalty status has been updated with the business. 

Note: With Loyalty in Receipts, you can view how many points you’ve just earned by looking at your digital receipt. You can also click on your Loyalty Status page link on the receipt for more information about the Loyalty Programme, including available rewards and historical Loyalty activities. However, Loyalty points earned only appear on digital receipts and do not appear on printed receipts at this time.

View Your Expiring Points

You can keep track of any points that are expiring from a specific merchant from Cash App or on your buyer status page if the business has opted out of the Cash App integration.

To view your expiring points in the current month, click on the link you received via text message to view your Loyalty activity. You will also be notified 14–16 days before your points expire at the end of the month.

Unlinking Your Payment Cards

When you enrol in a Square Merchant’s Loyalty Programme, you’ll receive a welcome text message that includes a link to your status page and information about your linked payment cards. You can unlink any payment cards from the Loyalty Status page.

Reward Redemption Frequently Asked Questions

How did Square get my contact information?

After you visit a business and provide your email address to receive digital receipts via email, businesses you frequent may deliver messages via Square that include discounts and rewards, including a Loyalty Programme.

Note: Square Loyalty Programmes use your phone number to track visits and update you on earned rewards.

How do I update my email preferences for receipts from Square merchants?

Open any email receipt you’ve received from a Square merchant and click Manage Preferences. Learn more about managing your receipt preferences.

Can I redeem a portion of a reward and keep the difference for later?

Not at this time. A reward can be redeemed once. If you don’t redeem the full value, the remainder of the reward can’t be redeemed at a later time.

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