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Square Team app troubleshooting for team members

If you run into issues with the Square Team App, review these troubleshooting steps.

Basic app troubleshooting

  • Make sure that the software for both your mobile device and Square Team App are up to date.

  • Log out of the Square Team App and sign back in. 

  • Turn your mobile device off and then back on.

  • Force quit the app on your device.

  • Be sure to enable the permissions requested when you open the Square Team App. This access allows the Square Team App to communicate with your device to complete certain actions.

  • Delete and reinstall the app. See Apple’s support site and Google’s support site for instructions.

Note: Deleting and reinstalling the app will not impact your team member profile because your data is stored on Square’s servers. You’ll be able to log back in to the app with the email address and password associated with your team member profile once reinstalled.

Login issues

If you’re having trouble logging in to the Square Team App, you can try to reset your account password. To do so:

  1. Open the Square Team App and click Sign in.

  2. On the sign-in screen, tap Forgot Password.

  3. Enter the email address associated with your team member profile and tap Send Instructions.

  4. Once you receive the email, select Reset Password and follow the prompts.

  5. After you reset your password, return to the Square Team App to log in.

If you’re still unable to log in, you’ll want to work directly with your employer to reset the email address associated with your team member profile. If you log in successfully but don’t see the correct information associated with your employer’s account, you may have a standalone Square account. If this is the case, you’ll need to use a different email address for your team profile or deactivate your standalone account.

SquareTeam App invitation issues

If you already have credentials for a Square account that you use to log in to the Point of Sale, you’ll use the same email address and password to log in to the Square Team App. If you don’t have an email address associated with your team member profile, have your employer enter that information through the online Square Dashboard and send you an invitation to start using the Square Team App.

If your employer emailed your Square Team App invitation, but you didn’t receive it, try the following troubleshooting steps:

  • Check the junk or spam folders associated with the receiving email account.

  • Add [email protected] to your contact list.

  • Partner with your employer to resend the invitation email through their online Square Dashboard.

Timecard issues

If you’re having trouble clocking in or out from the Square Team App or notice inaccuracies with your timecard, ask your employer to assist with the following troubleshooting steps:

  • Make sure your employer has enabled the Clock in/out from Square Team App permission from the Shifts settings section of the online Square Dashboard.

  • For timecard inaccuracies, request an edit through the Shifts section of the Square Team App. Select the shift you want changed and choose Request Changes.

Roster issues

Most issues related to the roster can be resolved by working directly with your employer. For instance, if you don’t see yourself on a recently published roster, there is a chance that your employer did not put you on the roster.

If you’re unable to resolve issues specific to your roster by working with your employer, have your employer contact our Customer Success team to troubleshoot the issues.

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