Square Support

Here to help you succeed.

Visit Support Centre
Support Centre

The Square Support Centre is full of helpful tips, tricks videos and articles to help you get back to business.

Phone support

Square customers can talk with the Support team and get help weekdays during business hours.

Email and Twitter support

Send us a note and a Square Support team member will help you get back up to speed.

Available when needed

We work hard to make our products intuitive and reliable. But just in case you have an issue, it’s easy to get help.

1800 760 137

We provide live phone support for all existing Square customers. You can call us Monday to Friday, 9 AM to 5 PM (Melbourne time).


Square Support team

Our Support team is made up of Square employees who work side by side with the product, design and engineering departments to improve the customer experience. Which means they know our business inside and out and are ready to help you via phone, email or Twitter.

We’re on your side

Our Support team works with Square engineers to troubleshoot features and improve our products based on your feedback. We also monitor data to send predictive alerts when we know something’s wrong, so you can stay one step ahead.

Many fingers on the pulse

Many of our employees pair up with a Support team member to hear directly from our customers through our shadow program. In fact, our entire executive team makes a point to listen in monthly.

See how we’re tracking.

In case you’re running into problems processing payments, you can always check to see if we’re up and running by going to issquareup.com.