Private customer feedback you can work with.
With Square Feedback, you can have direct communication with customers to resolve any issues privately/not in public channels, right through your receipt.
Square’s customer feedback system allows people to leave feedback directly through their digital receipt and lets you see how you’re doing in real time.
Feedback is connected to your transaction records, which can help inform how you respond.
See customer feedback right from your Square Dashboard or in the Point of Sale app to better understand what’s working and what could be better.
Open a new, private line of communication.
Customers who opt for digital receipts can provide feedback and start a private conversation with your business. Know how people feel about your business without having to read their comments online.
Customer feedback welcome
Digital receipts make it easy for customers to leave private feedback any time. Use it to view employee performance across store locations or simply to enhance your own services.
A free, built-in support centre for your business.
Our customer feedback system helps keep your customers happy and returning. You can view customer feedback and give timely responses right in your dashboard or Square Point of Sale.
Turn unhappy customers into loyal patrons
Use Feedback to refund customers or send coupons to those who have had negative experiences. Resolve issues immediately and privately before they reach a public forum—so you can improve customer loyalty as well as your bottom line.
Send more informed responses.
With rich customer insights, you can see how often customers come in and how much they spend on average, so you can respond to their feedback more appropriately.
Keep your finger on the pulse—from anywhere.
Sign in to your dashboard or Point of Sale to manage customer feedback and see how things are going at your business, no matter where you are.
See what’s working
Filter feedback by date and category to track the success of menu changes, staff hirings and more. Seeing where you’ve improved over time can help you pinpoint your best decisions.
Customers can now connect with Square businesses after every transaction.
‘Receiving customer feedback through our email receipts has been great. It gives us the opportunity to see what our customers really have to say, which is a positive for our business.’
THE GRAIN GROCER
With Square account
Explore other ways Square can help run and grow your business.
Take care of your entire business with Square’s software. Our tools are designed for desktop, tablet and mobile, so your business is always on hand.
Increase customer retention and boost repeat visits with an easy to use loyalty program.
Create, customise, send and track when you get paid fast with Square Invoices.
Take payments remotely on your computer and over the phone with Square Virtual Terminal.
Boost sales and bring in new customers by easily selling gift cards online or in-person.