Frequently asked questions

Questions you might have, all answered in one place.


General

Is Square Appointments right for my business?
Square Appointments is built to work with businesses of any size looking for a scheduling and point-of-sale system, including independent stylists, barbers with multiple staff, photographers on the go and other service professionals who book their time. If you use Phorest, Fresha, Ovatu, Appointedd, Booksy or Timely, Square Appointments will probably fit more of your needs with our easy-to-use interface.

What features are included with Square Appointments?
Square Appointments has three monthly pricing plans: Free, Plus and Premium. Each plan includes different features to fit your business needs. The Premium plan includes everything in Plus, which includes everything in Free. Custom pricing (available for businesses that process over €200K per year) includes everything in the Premium plan, as well as discounts on additional Square business tools.

To see a complete list of features for each plan, visit our pricing page.

What hardware or equipment will I need?
You can use Square Appointments on any desktop, tablet or smartphone using a web browser or the Square Appointments app, available in the App Store or Google Play. Square Appointments is also compatible with Square Register, our all-in-one hardware that features two screens for an intuitive, socially distant checkout. For the best customer checkout experience, we recommend using Square Appointments with Square Register or with an iPad and Square Stand. Note: At this time, Square Terminal does not support the Square Appointments app, but we plan to add this capability soon.

Can I add booking with Square Appointments to my existing website?
Yes! If you already have a website, you can drag and drop an online booking flow using our widget or even create a booking button for your site. If you don’t have a website, you can still use your free online booking site or create a Square Online site.


Getting started

How do I get started with Square Appointments?
You can get started with Square Appointments by creating a Square account and heading to the Appointments section of your online Square Dashboard. Create staff, add services and set up your online booking site. Square Appointments is completely free for single point-of-sale businesses that want a customisable online booking page. Let your customers book appointments 24/7 with Square Appointments. Pricing for Square Appointments is based on the features that best fit your business. There are three monthly plans: Free, Plus and Premium, and each is on a per-location basis.

How can I switch from my current solution?
You can bulk import your customer and inventory lists to get up and running with Square Appointments on your own.

If you have more information that you would like to transfer from your existing solution to Square Appointments, such as appointment history and future appointments, you can work with a specialist to help with onboarding, migrate your data and get your Appointments account set-up. To get started, please contact sales and learn more about our services here.

How long will it take to set up my account?
Getting set-up to accept bookings and payment cards on Square only takes a few minutes. You can set up additional services and items as you see fit to take advantage of our entire suite of products.

How do I switch from Square Point of Sale to Square Appointments?
You can switch from Square Point of Sale to Square Appointments by creating your Appointments account here. You’ll be able to use your existing features and setup. The only new setup will be for the added functionality included with your Appointments account, such as your services and online booking site.

How long does it take to get trained?
Square Appointments is so intuitive that there’s no training required. Really.

What if I have a question about setting up Square Appointments?
Our highly trained support team is available via phone or email. You can also learn from our Seller Community, or visit the Support Centre 24/7 to find useful tips, articles and thorough video walkthroughs.


Pricing and fees

How much does Square Appointments cost?
Pricing for Square Appointments is based on the features that best fit your business. There are three monthly plans: Free, Plus and Premium, and each is on a per-location basis. Custom pricing is available for businesses that process over €200K per year. Visit our pricing page for more details.

Are there any hidden fees or commissions I should be aware of?
Nope. There are no long-term contracts, start-up fees, authorisation fees, statement fees, refund fees, PCI-compliance fees or business card fees. Just pay your monthly subscription fee (if applicable) and each time that you take a payment… and that’s it.

What are the payment transaction fees?
For card-present payments, the transaction rate is 1.75% + VAT. For card-not-present payments, the transaction rate is 2% + VAT for manually entered transactions, 2.5% + VAT for invoices, virtual terminal and card on file, and for our online payment products, it is 1.4% + 25c + VAT for EEA and EU cards and 2.9% + 25c + VAT for UK and non-EEA cards.

What cards can I accept with Square Appointments? Does the fee I pay vary by card?
You can accept every major card – Visa, Mastercard, American Express and Maestro – all for the same rate.


Payments and protection

What methods of payment can my customers use?
You can accept cards, cash, cheques and gift cards.

Can I still take payments without a signal?
No, Offline Mode is not yet available in Ireland for Appointments.

What does Square do to help with fraud protection?
Our systems monitor your payments to keep an eye on suspicious transactions. Machine learning and human expertise work hand in hand to adapt our technology to the shifting fraud landscape every day. And our team of fraud experts contacts you if we notice anything unusual.

How do I take a payment with Square?
You can easily accept payments with Square hardware connected to your phone or tablet, through digital invoices or through your computer.

How quickly can I access my funds?
Funds from Square transactions are available in one to two working days.


Compatibility

Does the app work with my iPhone, iPad or Android device?
Yes, it does.

Can I manage my inventory from my point of sale?
Square inventory management lets you keep a clear count of in-stock items in your item library. With inventory enabled, the stock count is updated based on sales from the Square app, Square Invoices and for orders dispatched through your online store.

Does Square Appointments work with my existing business tools and services?
From accounting apps (Xero) and eCommerce solutions (Wix) to intake forms (Cognito), Square works with apps for any need. Connect in just a few steps, sync your data and manage apps directly from your Square Dashboard.

Does Square Appointments connect to printers or other hardware?
Yes, Square works with multiple printers and many other checkout accessories. For a full list of hardware accessories, take a look at our shop.

Can I sell online with Square Appointments?
Square Online powers your online business with loads of eCommerce features. Square automatically syncs across your online store and POS, so it’s easy to keep track of orders, items and inventory.

Start booking appointments.

No payment card required. No long-term commitments.