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Square Stand and Supported Hardware FAQ

Find answers to commonly asked questions about Square Stand and Supported Hardware.

Hardware

Is my iPad compatible with the Square Stand for Contactless and Chip?

Square Stand is compatible with several iPad models, including the latest 10.2” iPad. Before cómo comprar un Square Stand, make sure you’re using a supported iPad. You can identify your iPad model on Sitio de Atención al Cliente de Apple.

  • iPad (9th generation 2021)

  • iPad (8th generation 2020)

  • iPad (7th generation 2019)

  • iPad Pro 10.5”

  • iPad Air (3rd generation 2019)


Square no longer sells or manufactures Square Stand for the following iPads, but we’ll continue to provide Atención al cliente para la solución de problemas for these Stand models:

  • iPad (6th generation 2018)

  • iPad (5th generation 2017)

  • iPad 4

  • iPad 3

  • iPad 2

  • iPad Air 2 (2014)

  • iPad Air (1st generation 2013)

  • iPad Pro 9.7”


Square Stand is not compatible with the following iPad models:

  • iPad (1st generation)

  • iPad Pro 12.9”

  • iPad Pro 11”

  • iPad mini (all versions)

How do I set up my Square Stand?

Learn how to configurar su Square Stand.

What hardware works with Square Point of Sale?

Check which hardware que funciona con su configuración de Punto de venta Square.

Can I connect a Square Terminal to the Square Stand?

Yes! Square Terminal can connect to an iPad using Square Stand to make accepting payments even easier across the two devices. Learn how to conecte Square Terminal con el Punto de venta Square.

Can I accept card payments without connecting Square Stand to a power outlet?

Yes, when Square Stand is not plugged in to a power outlet, it utilizes the iPad’s battery to allow you to swipe magstripe cards and conectar el Square Reader sin contacto y chip por Bluetooth to accept tapped and dipped chip card payments.

Note: USB accessories are not supported in this mode. Only magstripe payments are accepted in Offline Mode.

Learn more about cómo aceptar pagos con Square Stand.

How do I connect my cash drawer to Square Stand?

Learn how to conecte su caja de efectivo al Square Stand.

Which receipt printer is right for my Square Point of Sale setup?

The receipt printer you use with Square Point of Sale depends on the type of mobile device you’re using. Conozca qué impresora es adecuada para su dispositivo. Keep in mind, you can check the exact model of any printer right on the printer itself to make sure you have the right model.

Order Hardware

How do I return my Square Stand?

Square Stand orders have a 30 day return policy. Haga clic aquí to get started.

How do I order a Square Stand?

Order a Square Stand and supported hardware on squareup.com/shop/stand.

Can you expedite the shipping of my hardware order?

Given the different versions of stand and current availability, the only delivery options are the ones listed at checkout that you can see in Tienda de Square.

Troubleshooting

Why isn’t my Square Stand working?

Try cómo solucionar los problemas de su Square Stand with these troubleshooting steps.

My Square Stand isn’t recognizing my hardware. Is it the USB hub?

Learn how to solución de problemas con la conexión USB del Square Stand.

Why isn’t my Square Stand charging?

Learn how to solucionar sus problemas de carga de Square Stand with these steps.

My receipt printer isn’t working.

Here are some consejos para la solución de problemas de la impresora de recibos.

My Square Stand and related hardware aren’t working. How can I return them?

Learn how to solucionar problemas o devolver hardware.

How do I replace my Square Stand during the 1 year warranty?

If you’ve tried all the troubleshooting steps and are still having trouble, comunicarse con la Atención al Cliente de Square and we can help get you back to business.

Más información sobre: Square Stand