Troubleshoot sales tax settings for your website
If you don’t see your sales tax settings displayed correctly on your Square website, there are several troubleshooting measures you can take to help make sure they appear properly when customers order online. How you troubleshoot depends on where your tax settings are located in your Square Dashboard.
Before you begin
Understand how to properly apply sales tax settings to your website. To start, learn how to create and manage sales tax settings.
Make sure you’ve republished your site after making any updates to your online sales tax settings. Learn how to publish and unpublish your website.
When testing a sales tax application to a test order, be sure to complete most of the online checkout process so taxes populate on the final order amount. Taxes only populate toward the end of the checkout process.
Troubleshoot online taxes
You can manage all tax settings, regardless of where in Square they appear, from one place.
Be sure the inclusive tax option isn’t selected when creating your taxes. You can edit your tax settings at any time.
- Sign in to Square Dashboard and go to Settings > Account & Settings > Payments > Sales taxes.
- Under either of the tax override options, click Manage settings.
- Under “Automatic and manual taxes calculation method,” click Additive tax. With this option, taxes are added on top of the unit price and show up as a separate line item on customer’s receipts. This is most common in North America.
- Click Save.
Be sure the exemption rule option isn’t toggled on when creating your taxes. You can edit your tax settings at any time.
- Sign in to Square Dashboard and go to Settings > Account & Settings > Payments > Sales taxes.
- Under “In-person sales taxes,” select one of your taxes.
- Toggle off Add exemption rule.
- Click Save.
Be sure your items aren’t set as non-taxable. You can update this for your items at any time.
- Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Item library.
- Select an existing item.
- Under Details, click the Taxes dropdown menu and toggle off Non-taxable item. Click Done.
- Click Save.
You can also set multiple items as non-taxable using bulk actions in your item library. Learn how to bulk edit and update items.