Troubleshoot Square Online GST settings
If you don’t see your Goods and Services sales tax (GST) settings displayed correctly on your Square Online site, there are several troubleshooting measures you can take to help make sure they appear properly when customers order online. How you troubleshoot depends on where your tax settings are located in your Square Dashboard.
Before you begin
Understand how to properly apply sales tax settings to your Square Online site. To start, learn how tocreate and manage sales tax settings.
Make sure you’ve republished your site after making any updates to your online sales tax settings. Learn how to publish and unpublish your Square Online site.
When testing a GST sales tax collection to a test order, be sure to complete most of the online checkout process so GST populates on the final order amount. GST only populates toward the end of the checkout process.
Troubleshoot online GST from Account & Settings
GST settings for most Square accounts are converged in Account & Settings so you can manage all tax settings—regardless of where in Square they appear—from one place.
Be sure the exemption rule option isn’t toggled on when creating your taxes. You can edit your tax settings at any time.
- Sign in to Square Dashboard and go to Settings > Account & Settings > Payments > Sales taxes.
- Under “In-person sales taxes,” select one of your taxes.
- Toggle off Add exemption rule.
- Click Save.
Be sure your items aren’t set as non-taxable. You can update this for your items at any time.
- Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Item library.
- Select an existing item.
- Under Details, click the Taxes dropdown menu and toggle off Non-taxable item. Click Done.
- Click Save.
You can also set multiple items as non-taxable using bulk actions in your item library. Learn how to bulk edit and update items.
Troubleshoot online taxes from Square Online
If you don’t have the converged tax experience in Account & Settings, some tax settings for your website are managed directly in Square Online. This is not common.
Be sure your items aren’t set as non-taxable. You can update this for your items at any time.
- Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Item library.
- Select an existing item.
- Under Details, click the Taxes dropdown menu and toggle off Non-taxable item. Click Done.
- Click Save.
You can also set multiple items as non-taxable using bulk actions in your item library. Learn how to bulk edit and update items.