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View dispute reports
Who is this article for?
- Sellers with the reports permission to view disputes reporting. Set permissions in Square Dashboard.
About dispute reports
Dispute reports simplify the dispute process. When Square notifies you of a dispute, you can look for information about the dispute on your disputes report. You will find the description of why your customer has initiated the dispute, the information the bank needs to make their decision on the case, and the deadline for sending us your information.
Before you begin
When you challenge a dispute, you will be asked to send supporting information or documents, such as:
The information requested by the bank
Any supporting documents about the transaction, such as receipt, signed invoices, email correspondence
Proof of delivery or photos
You can challenge disputes and send evidence from your Square Dashboard but not Square POS apps.
Learn more in the support article Payments disputes process.
Accept or challenge disputes
- Sign in to your Square Dashboard and click Reports > Disputes.
- Select your location.
- Use the date selector tool to refine a date range.
- You can either accept the dispute as valid or challenge it.
If you cannot find the disputes on the Square POS app, you may be signed into a different location. Sign out of the app by tapping ≡ More and then Sign Out. Sign back in to choose the correct location.