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Square CBD Early Access Program FAQs

This article is intended for Square Sellers who are currently accepted into, or are applying, for our CBD Early Access Program (EAP) to support the sale of some hemp-derived CBD products.

If you are not currently in our EAP, you can submit an application for review, and our team will contact you directly with next steps.

Signing Up for the Early Access Program (EAP)

How can I join the EAP?

If you are not currently in our EAP, you can submit an application for review, and our team will contact you directly with next steps. All current and future Square Sellers must apply for the CBD EAP to be approved to sell CBD.

If you have an existing Square account, you need to apply for our EAP to sell CBD products using your Square account.

How quickly will I get approved?

Once you complete an application, and are accepted into the EAP, your account will be subject to review. If approved, you can begin processing payments after the review is completed.

During our review, we may ask for additional information and documentation. To ensure that your application is processed quickly, please provide the requested information promptly to expedite your review process.

Our team will then reach out to you directly when your application review is completed, which usually takes 2-3 business days.

How will you contact me for more information?

All verification emails, or requests for information, will be sent to the email address associated with your Square account.

I have a friend who also sells CBD. Can they also join the EAP?

Anyone is able to apply to our EAP, and our team will contact them directly with next steps.

What’s my guarantee that I can continue to process CBD sales on Square? Can I get it in writing?

Square aims to maintain healthful and long term relationships with all merchants, including our CBD merchants. However, we cannot guarantee any given merchant’s ability to use Square. Our ability to continue offering our services is dependent on our relationships with our bank partners and applicable laws.

We recommend merchants familiarize themselves with Square’s Payment Terms, to ensure they are not selling prohibited products and services, and promptly and fully respond to any requests for information sent by Square.

Transactions and Fees

What will my fees be?

Our EAP fees are slightly different than our traditional processing fees.

Payments processed while participating in the EAP will have the following costs:

  • In person contactless payments, swiped or inserted chip cards, and swiped magstripe have a 3.90%+10¢ fee.

  • Online and Square API transactions have a 4.20% +30¢ fee.

  • Keyed In, Card on File, and Virtual Terminal Transactions have a 4.80% + 10¢ fee.

Will I have limits or reserves on my account?

All sellers in our EAP will have their accounts reviewed for eligibility for our program. As a result of that review process, you may have a payment limit, or rolling reserve, applied to your account in order to continue processing with Square. Our team will reach out to the email address associated with your Square account if a limit of reserve has been applied to your account. We will monitor your account for any potential to change the terms over time.

What bank do you work with?

Square works with multiple federally regulated and licensed acquiring banks.

Selling

What CBD products am I allowed to sell?

Square currently allows sellers in the EAP to accept payments for hemp and hemp-derived CBD products that have less than, or equal to, 0.3% THC in most states within the United States. If you sell CBD products, including, for example, oil, flower, seeds, lotions, topicals, wax, etc., your business is required to be in the EAP. These products must be produced and sold in compliance with applicable law, including, but not limited to, the 2018 Farm Bill, and relevant state laws.

What products am I not allowed to sell?

Square does not allow any sellers to sell marijuana, marijuana derived products, products that contain more than 0.3% THC, illegal drugs, and products that otherwise violate Square’s Payment Terms (e.g. kratom, kava, paraphernalia, bongs, pipes, etc.).

Can I sell hemp flowers?

Hemp flower is permitted only if you provide lab certification confirming the THC level and ingredients. Please note that marijuana sales are not allowed, and Square has no plans to support such sales.

Can I sell CBD vapes online?

Square does not currently generally restrict the CNP sale of CBD-only vapes. However, please be aware that we cannot support the sale of CNP age-restricted products, including e-cigarettes (please see Section 3 of the Payment Terms). Additionally, if there are local rules around selling CBD-only vaping products in your business’ jurisdiction, those must be complied with.

If I’m not a CBD business, and carry only a few CBD products, why can’t I operate normally in the non-supported states?

If you sell any CBD products, no matter how few, you must be in the EAP.

Medical Claims

What is Square’s stance on medical claims associated with CBD?

Our program is industry leading, which means we must be extra diligent about ensuring we have a robust EAP framework. Medical claims are particularly important for CBD products, so we have strict standards associated with such claims and CBD products. Furthermore, we want our financial system to be fair to everyone, including to buyers.

What can I say, or not say, about my CBD products?

While we can’t provide legal advice, or a list of terms or phrases that are allowed or not allowed, our review process is built on FDA and other relevant guidelines. We don’t allow any claims that your CBD products may be used to cure, treat, or aid conditions such as anxiety, inflammation, depression, PTSD, ADHD, Cancer, or any other health conditions.

Where can I find more information about CBD regulations?

The FDA, among others, has helpful guidance around CBD. You can learn more on the FDA’s website. However, you should consult with an attorney, and CBD experts, to ensure your CBD products and practices are compliant.

What happens if Square identifies a problem with my CBD products?

If we find an issue with your product(s), we’ll ask you to address the issue, and/or remove the item(s), and may suspend your account during this review. If you do not remedy the issue(s), your account will be deactivated.

Furthermore, if we observe continued violations of our CBD policies, the account will be subject to deactivation and future exclusion from the CBD EAP.

Additional Resources

Learn more about the CBD EAP in our Seller Community.

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