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Comp, void, reassign, and move checks with Square for Restaurants

Who is this article for?
This article is for team members or restaurant managers using Square for Restaurants with a Square for Restaurants Free, Plus, or Premium subscription.

Before you begin

If there are changes or disruptions during service or if team members need to respond to guest experience needs, they can take quick actions on a check before a check is closed:

  • Comp: A comp is when you remove the cost from an item on the POS for food or drinks already in progress or delivered to the customer. This can happen when a customer’s order is entered incorrectly and they receive the wrong item. A comped item will show in sales reports as well as inventory reporting. 

  • Void: You can apply a void when an item is entered incorrectly on the bill, and the food or drinks have not been made or delivered to the customer yet.

  • Reassign: Check reassignments can happen when one team member ends their shift, leaves in the middle of service, and needs to pass the check to another clocked-in team member.

  • Move: You can move items between courses or to other checks. You can also move one check and merge it with another check/table.

You can only comp, void, reassign, or move a check in the Square Restaurants POS; it is not possible to take these actions from the Square Dashboard.

Comp a check

To comp an item:

  1. Open the relevant check.

  2. Tap the item you’d like to comp.

  3. Tap> Comp.

  4. Select a reason for comp and tap Comp.

To comp the entire check:

  1. From the check list or floor plan view, select the relevant check.

  2. Tap Actions > Comp Check.

  3. Select a reason for comp and tap Comp.

Void an item or check

To void an item:

  1. Open the relevant check.

  2. Tap the item you’d like to void. 

  3. Tap> Void.

  4. Select a reason for void and tap Void.

To void the entire check:

  1. From the check list or floor plan view, select the relevant check.

  2. Tap Actions > Void Check.

  3. Select a reason for void and tap Void.

When you void a check, the check is closed immediately.

Reassign a check

  1. Open the relevant check.

  2. Tap Actions > Assign.

  3. Select a team member to receive the reassigned check and tap Assign.

Move an item or check

To move an item on a check:

  1. Open the relevant check.

  2. Tap the item you want to move.

  3. Tap > Move.

  4. Select whether you’d like to move the item to a different course, a new bill, or an existing bill.

To merge an entire bill with another bill:

  1. From the check list or floor plan view, select the relevant check.

  2. Tap Actions > Move.

  3. Select the bill you want to merge > Move.

Next steps

Learn more about other ways to manage your restaurant’s checks: