Use Square Pay for Online Orders
Square Pay provides a secure checkout solution for businesses using Square Online or Square Payment Links, allowing buyers to save and reuse their payment details when ordering online from your business. The saved information is linked to the mobile phone number they enter during checkout and includes their name, email, address and card details. After a buyer opts in to Square Pay, they can access their saved information from their Square profile to quickly order from any Square Online site or Square Payment Link in the future. Setup is easy, and buyers can update or delete their information at any time.
Square Pay provides benefits including:
Higher customer retention: Customers that use Square Pay have a 1.5x* higher retention rate compared to customers who do not use Square Pay.
Faster checkout: Customers who use Square Pay checkout 2.5x** faster than those manually entering credit card information.
A secure, built-in digital wallet: When customers checkout online, they have a digital wallet they can trust to help keep their payment information secure.
Note: Square Pay is a buyer-facing feature that can’t be disabled. This built-in digital wallet can help your customers checkout quickly and securely, and is supported on all Square Online sites and Square Payment Links.
Learn more about accepting payments on Square Online for more information on all of your online payment options. You can also learn more about getting started with Square Payment Links.
Buyer First-Time Setup
When making a purchase from a Square Online site or Square Payment Link, buyers will be able to save their payment information by choosing the Square Pay option during checkout and entering their mobile phone number. They’ll then be able to save their contact information, delivery address and preferred payment method to their Square profile, and receive an email confirmation with details on how to access their saved information on future orders.
Use Saved Payment Information
Once a buyer opts in, they’ll be able to use their saved payment information on any Square Online site or Square Payment Link. Here’s how it works:
The next time a buyer checks out from a Square Online website or Square Payment Link, they can enter their phone number and the system will recognise that the buyer has a Square profile with their Square Pay information.
The buyer will be prompted with a six-digit code that is sent to the mobile number associated with their Square profile.
Entering the code will auto-complete the rest of the checkout fields with their saved profile information.
If a buyer prefers not to use the saved information, they can simply close the code pop-up window and complete the checkout fields manually. They can also use the Edit links option to make changes to billing information after entering the confirmation code.
Update Square Profile Information
If a buyer wants to update their Square profile, they can visit profile.squareup.com to update details like their contact information, delivery address and preferred payment method used for Square Pay.
Opt Out of Square Pay as a Buyer
Removing buyer information from Square Pay and your Square profile is quick and easy. If you’re a buyer of a Square seller, you can remove your information from Square with these steps:
From profile.squareup.com, enter the phone number or email address associated with your Square profile to sign in.
In your account, go to Profile.
Under ‘Delete account’, select Delete.
For more details on Square Pay, review the Square Pay Terms of Service and Square Profile Privacy Notice.
*Based on an analysis from May 2022–May 2023 of customers who used Square Pay vs. customers who did not use Square Pay.
**Based on an analysis from Feb 2023–May 2023 of customers who used Square Pay with a payment card saved vs. customers who used the general payment card entry form.