Grouping Items with Square
Grouping items in order tickets:
Helps your team fulfil orders efficiently and read tickets quickly to see how many of the same item needs to be made or collected for an order.
Saves paper for printed tickets. When there are multiple identical items in the same order, items are grouped together regardless of how they were entered in the order.
Items will only group together if they have the exact same details, including modifiers, variations, dining options and notes. Item order will always revert to the first time an item appears on the list. Even if two items have the exact same modifiers, if the modifiers are ordered differently, then the items will not group together on the order ticket.
To customise your item grouping settings:
On Square for Restaurants, the Square Point of Sale app or Square for Retail, go to Settings > Hardware > Printer Settings. Scroll down to In-Person Orders. On Square KDS, go to your Square Dashboard and select Devices > Kitchen Settings.
Toggle on Combine identical items. Items with the same details will then be automatically combined into one line item.
If you toggle on Single item per ticket, this setting overrides grouping items and automatically prints each item, ungrouped, on its own ticket.
Note: Combine identical items is off by default for existing printer stations but will turn on by default for all new printer stations you create.