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Manage your Square Card

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Who is this article for?
  • Sellers or team members with Balance permissions. Set permissions in Square Dashboard.
  • Square Card holders.

    • About managing your Square Card

    Once you activate your Square Card, you can manage most actions like changing your PIN, updating your billing address, choosing your notification preferences, or disabling your card from either Square Dashboard or the Square POS app.

    Before you begin 

    • Only Square account holders can temporarily lock a Square Card.

    • If you reorder a card, funds will continue to accrue in your balance while you wait for your new card to arrive. Set up and edit transfer options manually transfer funds to your linked bank account.

    • You can update your notification preferences to receive SMS alerts when certain transaction types occur on your account. When potentially high-risk transactions occur on your card, such as international purchases, card not present (CNP) transactions, or declined transactions, an SMS notification will be sent to the phone number on file. This message notifies you of the transaction, and provides you with the option to temporarily lock your card and review the payment in question.

    Change your card PIN

    Square Dashboard

    1. Sign in to Square Dashboard and go to Balance.
    2. Select a location from Locations.
    3. Click the gear icon and select Square Card settings.
    4. Select Reset PIN to choose a new PIN.

    Square POS app

    1. Open the POS app and select Balance > Square Card.
    2. Tap Reset PIN to choose a new PIN.

    Change your billing address 

    Square Dashboard

    1. Sign in to Square Dashboard and go to Balance.
    2. Select a location from Locations.
    3. Click the gear icon and select Square Card settings.
    4. Select Billing address.
    5. Make your updates and click Save.

    Square POS app

    1. Open the POS app and select Balance > Square Card.
    2. Tap Billing address.
    3. Make your updates and select Save.

    Manage card notifications 

    Square Dashboard

    1. Sign in to Square Dashboard and go to Balance.
    2. Select a location from Locations.
    3. Click the gear icon and select Square Card settings > Manage notifications to update your preferences.

    Square POS app

    1. Open the POS app and select Balance.
    2. Click the gear icon and select Notification preferences to update your preferences.

    Temporarily lock your card 

    Square Dashboard

    1. Sign in to Square Dashboard and go to Balance.
    2. Select a location from Locations.
    3. Click the gear icon and select Square Card settings.
    4. Toggle on Lock card.

    Square POS app

    1. Open the Square POS app and tap Balance > Square Card.
    2. Toggle on Lock card.

    Close your account

    If you close your Square Card account, your card will be deactivated and you will no longer be able to use your Square Card. Upon closing your account, you’ll have the choice to continue with manual transfers or revert to automated transfers. If you select automated transfers, all future proceeds relating to your Square account will be settled directly to your linked bank account.

    Square Dashboard

    1. Sign in to Square Dashboard and go to Balance.
    2. Select a location from Locations.
    3. Click the gear icon and select Square Card settings > Problem with card.
    4. Select I’d like to close my account > Deactivate Square Card.

    Square POS app

    1. Open the Square POS app and tap Balance.
    2. Tap your Square Card.
    3. Select Get help with Square card > I’d like to cancel my card.
    4. Tap Deactivate Card.

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