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Manage Your Square Card

Change Your Square Card PIN

You can reset your Square Card PIN from your online Square Dashboard, or from your Square app.

From your online Square Dashboard:

  1. Go to Balance > Locations and select a location.

  2. Click the gear icon and select Square Card settings.

  3. Select Reset PIN.

From your Square app:

  1. Go to Balance > Square Card.

  2. Click Reset Card PIN.

Edit Your Billing Address

You can view and edit your billing address associated with your Square Card.

From your online Square Dashboard:

  1. Navigate to the Balance tab of your online Square Dashboard > Locations and select a location.

  2. Click the gear icon and select Square Card settings.

  3. Select Edit billing address, make your edits and Save.

From your Square app:

  1. Go to Balance > Square Card.

  2. Tap Billing address.

  3. Select Edit billing address, make your edits and tap Save.

Reorder Your Square Card

If your Square Card is lost or stolen, you can cancel and reorder it from your Square app or online Square Dashboard. If you see any unauthorized or fraudulent charges, you can file a dispute either before or after ordering your new card.

Note: Square Debit Card will take 7–10 days to arrive. Your funds will continue to accrue in your balance while you wait for your new card to arrive. You will be able to manually transfer that money to your linked bank account at any time.

To do so from your Square app:

  1. Open your Square app > tap Balance > Square Card.

  2. Tap Get help with card.

  3. Next to Status, click on the “…” icon.

  4. Select Report Lost or Stolen > Order a New Card.

  5. Add your virtual Square Card to your digital wallet to use while you wait for your physical card to arrive.

From your online Square Dashboard:

  1. Go to Balance tab > select Square Card.

  2. Click Card Management.

  3. Next to Status, click on the blue “...” icon.

  4. Select Report Lost or Stolen > Order a New Card.

  5. Add your virtual Square Card to your digital wallet to use while you wait for your physical card to arrive.

Manage Your Notifications

To manage how you receive notifications regarding your Square Card activity, navigate to the Balance tab of your online Square Dashboard > Locations and select a location. Click the gear icon and select Square Card settings > Manage notifications.

You also have the option to update your notification preferences to receive SMS alerts when certain transaction types occur on your account. When potentially high-risk transactions occur on your card, such as international purchases, Card not Present (CNP) transactions, or declined transactions, an SMS notification will be sent to the phone number on file. This message will serve to notify you of the transaction and provide you with the option to temporarily lock your card and review the payment in question. 

You can update your notification preferences or unlock your card at any time from the Balance section of your online Square Dashboard.

Deactivate Your Square Card

You can deactivate your Square Card from your Square app. To do so:

  1. Go to Balance > Locations and select a location.

  2. Click the gear icon and select Square Card settings.

  3. Tap Get help with card and select I’d like to cancel my card.

  4. Tap Deactivate Card.

In case you need to, you can order a new card by selecting Order Replacement.

Temporarily Disable Your Square Card

You can temporarily deactivate your Square Card from your Square app. To do so:

  1. Go to Balance > Locations and select a location.

  2. Click the gear icon and select Square Card settings.

  3. Toggle on Lock card.

Note: This feature is currently only available on iOS.

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