Manage your Square Card
About managing your Square Card
Once you activate your Square Card, you can manage most actions like changing your PIN, updating your billing address, choosing your notification preferences, or disabling your card from either Square Dashboard or the Square Point of Sale app.
Before you begin
Only Square account holders can temporarily lock a Square Card.
If you reorder a card, funds will continue to accrue in your balance while you wait for your new card to arrive. Set up and edit transfer options manually transfer funds to your linked bank account.
You can update your notification preferences to receive text-message alerts when certain transaction types occur on your account. When potentially high-risk transactions occur on your card, such as international purchases, card-not-present (CNP) transactions or declined transactions, a text-message notification will be sent to the phone number on file. This message notifies you of the transaction, and provides you with the option to temporarily lock your card and review the payment in question.
Complete secure customer authentication
Square enforces Secure Customer Authentication (SCA) in various scenarios to protect against fraud and ensure the security of your funds. The scenarios where SCA is implemented include:
Upon entry when viewing and managing your Square Card account.
Adding any third-party provider to your Square account for account information access.
Completing online purchases with your Square Card where you receive a prompt to verify your identity.
To complete SCA, you must verify your identity. You’ll be prompted to complete two of the following methods:
Face or touch ID
Text-message OTP (one-time passcode)
Square password
Note: One-time passcodes are meant to be used for authentication purposes only and should not be shared with anyone. Square will never ask for your OTP or password.
Change your card PIN
- Sign in to Square Dashboard and go to Balance.
- Select a location from Locations.
- Click the gear icon and select Square Card settings.
- Select Reset PIN to choose a new PIN.
If you enter your PIN incorrectly three times at a point of sale, you’ll need to reset it by following the instructions above. After resetting, you must visit an ATM and check your balance using the new PIN to activate it.
If you enter your PIN incorrectly three times at an ATM, your Square Card will be suspended and blocked from further use. To un-suspend your Square Card, contact customer service by phone at 0800 098 8008 or, if calling from outside the UK, +44 800 098 8008.
Change your billing address
- Sign in to Square Dashboard and go to Balance.
- Select a location from Locations.
- Click the gear icon and select Square Card settings.
- Select Billing address.
- Make your updates and click Save.
Manage card notifications
- Sign in to Square Dashboard and go to Balance.
- Select a location from Locations.
- Click the gear icon and select Square Card settings > Manage notifications to update your preferences.
Temporarily lock your card
- Sign in to Square Dashboard and go to Balance.
- Select a location from Locations.
- Click the gear icon and select Square Card settings.
- Toggle on Lock card.
Close your account
If you close your Square Card account, your card will be deactivated and you will no longer be able to use your Square Card. Upon closing your account, you’ll have the choice to continue with manual transfers or revert to automated transfers. If you select automated transfers, all future proceeds relating to your Square account will be settled directly to your linked bank account.
- Sign in to Square Dashboard and go to Balance.
- Select a location from Locations.
- Click the gear icon and select Square Card settings > Problem with card.
- Select I’d like to close my account > Deactivate Square Card.