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Block a customer from Online Booking on Square Appointments

With Square Appointments Plus, you can reduce repeat no-shows and cancellations and protect yourself and your staff by blocking customers from booking online. Once a customer is blocked, they will not be able to book any appointments, classes or join your waitlist through your online booking site.

You can unblock a customer at any time. Staff must have the “Update Customers” permission turned on in order to block and unblock clients. Learn more about setting team permissions.

If you use Square Messages, you can also block a customer from messaging. Learn more about preventing your business from receiving unwanted contacts through Square Messages.

If you have payment requirements set up on your Online Booking Site, you can also use Risk Manager rules to block payments. Learn more about Risk Manager

Block a Customer

From Square Dashboard:

  1. Sign in to your Square Appointments Dashboard and navigate to your Customer directory.

  2. Select the customer you want to block and select select the three dots [•••].

  3. Select Block from booking.

  4. Select Block to confirm.

From Square Appointments POS App: 

  1. Open your Square Appointments POS app.

  2. Select Customers.

  3. Select the customer you want to block and select the three dots [•••].

  4. Select Block from booking.

  5. Select Block to confirm. 

Customers will be blocked from booking any appointments, classes, or joining your waitlist through your online booking site, but customers will not be notified of the block. Instead, they will see an error stating  “Unable to complete this action. Any card provided will not be charged.”

You will still be able to book appointments, classes or add a blocked client to the waitlist, but you will see a warning banner indicating the client is blocked.

Remove block

From Square Dashboard:

  1. Sign in to your Square Appointments Dashboard and navigate to your Customer directory.

  2. Select the customer you want to unblock and select the three dots [•••].

  3. Under Appointments, select Remove block from booking.

  4. Select Remove to confirm.

From Square Appointments POS App: 

  1. Open your Square Appointments POS app.

  2. Select Customers.

  3. Select the customer you want to unblock and select the three dots [•••].

  4. Select Remove block from booking.

  5. Select Remove to confirm. 

Blocked Customer Filter

You can use Manage Customer Groups and Filters to see a list of blocked customers. You will first need to make the field visible on customer profiles on your Square Appointments Dashboard.

Make “Block from online booking” visible

From Square Appointments Dashboard:

  1. Sign in to your Square Appointments Dashboard and navigate to your Customer directory.

  2. Select Settings > Configure Profiles

  3. Under Invisible Fields, toggle on the “Blocked from online booking” field.

From Square Appointments POS App:

  1. Open your Square Appointments POS app.

  2. Select More.

  3. Scroll down and select Settings.

  4. Select Customers from the list.

  5. If on Android, Square Register or Square Terminal, select Configure profiles.

  6. Scroll down to Hidden fields, select “Blocked from online booking”, turn the toggle on for the Visibility field and select Save.

Filter to view blocked customers

From Square Appointments Dashboard:

  1. Sign in to your Square Appointments Dashboard and navigate to your Customer directory.

  2. Select Filters and scroll down to Customer details.

  3. Select “Block from online booking”

  4. Select Yes in the dropdown.

  5. Select Apply.

From Square Appointments POS App:

  1. Open your Square Appointments POS app..

  2. Select Customers and select the three dots [•••].

  3. Select Filter Customers > “Block from online booking”.

  4. Select Yes > Add.

  5. Select Apply.

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