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Accept orders from delivery and pickup apps with Square for Restaurants

Who is this article for?
This article is for owners and staff using Square for Restaurants and Square Online.

Before you begin

With partnership order integrations, you can leverage popular ordering platforms your customers already use for pickup, curbside and delivery. Square for Restaurants directly supports Deliverect and Mobi2Go.

Both Square Online and partnership platforms push online orders to the Orders tab in the Square Restaurants POS app. Staff in front of the Restaurants POS app can view and manage orders.

Accept new orders

Square Dashboard

  1. Log in to your Square Dashboard and select Items & orders > Orders.
  2. Use the filters to view Active, Scheduled, Completed, Cancelled or All Orders.
  3. Select an order to take action.
  4. Select Mark as… > In Progress to update the order status to In Progress.
  5. If the order is ready for your customer to pick up, select Mark as… > Ready.
  6. Once your customer picks up their items, locate the order and select Mark as… > Picked Up.

Once you complete an order, you can select View the Transaction Details to review an itemised breakdown, along with the order source. Your transaction details display at the time your customer places an order — not when you accept an order.

Square Restaurants POS app

When you manage orders online, all updates automatically sync with your Square Restaurants POS app. When a customer places an order through an integrated partner, you’ll receive an in-app notification and the Orders tab displays the number of orders awaiting action.

  1. Select Orders > Active.
  2. Select an order from the New section and select Mark as… > In Progress.
  3. When the order is ready for a courier to pick up the order for delivery or for a customer to pick up, select Mark as… > Ready.
  4. When the order leaves your restaurant, select Mark as… > Picked Up to move the order to the Completed section.

Next steps

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