System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

Home>Domains

Get Started with Domains for Square Online

Note: Using a custom domain name requires an upgrade on your Square Online site.

square-online-domains-page-en

A domain, often known as a URL or site address, is what helps users find your website while browsing the Internet. If you think of your website as a house, then a domain is the house’s address.

There are numerous ways you can use a domain for your website. If you already have a Square account and have Square Online set up, learn more details below.

With a domain, you can also set up an email address based on that domain. Learn more about getting started with Google Workspace for Square Online for more information on setting up your own custom email address.

Choose a Great Domain Name

If you're just getting started with the world of domains and websites, your first step might be to choose a great domain name for your site. Consider the following tips when beginning your search.

Keep it short

Aim for 20 characters or fewer to keep your domain easy to remember. If anyone mentions your site to another person, you want that person to recall the address when they get a chance to look you up later.

Keep it simple and obvious

Make sure your domain is easy to remember and spell. If possible, it’s best to ensure the domain name is simply the name of your business (or includes the name of your business).

Avoid numerals and hyphens

Adding numbers and non-alphabetic characters can cause confusion and potential loss of traffic to your site.

For example, if you have a business called My Business Inc., domains like ‘mybusiness.com’ or ‘mybiz.com’ are much better choices than ‘my-business.com’. This is because many people may not think to add a hyphen when entering your address into a web browser.

Consider keywords and cleverness

If your top domain choice isn’t available, consider including a keyword as part of it.

Let’s say you run My Business Inc. in a specific city, but you discover that “mybusiness.com” is already taken. In that case, “mybusinesscityname.com” is an excellent alternative, as are “visitmybusiness.com”, “mybusinessincityname.com”, “workwithmybusiness.com” and other variations.

Register your domain for multiple years

Registering your domain for multiple years can help your site rank higher with Google and other search engines. This is because it implies your business will be around for all those years, which legitimises it in the eyes of Google when compared to sites whose domain registrations last for shorter terms.

Look for variations of your domain

While not necessary, purchasing multiple versions of a domain name ensures competitors can’t undercut you in the future.

Beyond concerns about competition, let’s say you own ‘mybusiness.com’. In this case, it could be helpful to also own ‘mybusiness.net’ to ensure someone who enters either address ends up at your site. This is known as domain forwarding.

Set Up and Change Your Website’s Domain Name

Once you have a domain, there are several ways to get your domain associated with your website. We even offer a free option. Learn more below.

Register a new domain

You can purchase and register a brand new domain name here at Square. To register a new domain name:

  1. In your Square Online Overview page, go to Website > Domain.
  2. Select Connect domain.
  3. Select Find a custom domain and enter the domain name you want into the search box to start the purchase process.

Connect your domain

Once you own a domain, you can then connect the domain to your Square Online site. You can also change it at any point.

To connect a custom domain you purchased from Square to your Square Online site:

  1. In your Square Online Overview page, go to Website > Domains.
  2. Under the domain you want to connect to your site, select Manage > Manage domain.
  3. Under Destination, select Edit site destination.
  4. Choose the Connect to one of my current sites option.
  5. Select Save when finished.
  6. Publish your site from the Square Online site editor to see your changes live.

To connect a custom domain you purchased elsewhere to your Square Online site:

  1. In your Square Online Overview page, go to Website > Domains.
  2. Select Connect domain.
  3. Under Use a domain I own elsewhere, type in your domain name and select Verify.

Learn more about how to connect your domain to Square Online.

Transfer your domain

Transferring your domain name to Square allows you to manage everything for your website from one simple-to-use interface. To transfer your domain:

  1. In your Square Online Overview page, go to Website > Domains.
  2. Select Connect domain.
  3. Under Use a domain I own elsewhere, type in the domain name you want to transfer and select Verify.
  4. Select transfer your domain and follow the step-by-step instructions.

Learn more about how to transfer your domain to Square. You can also learn how to transfer your domain away from Square.

Use a subdomain

If you don’t already own a custom domain and aren’t ready to buy one, you can create a free subdomain for your Square Online site instead. To use or change a free subdomain:

  1. In your Square Online Overview page, go to Website > Domains.
  2. Select Connect domain.
  3. Under Use a Square subdomain, type in your preferred free subdomain name (e.g. ‘mybusiness.square.site’).
  4. Select Change.
  5. Publish your site from the Square Online site editor to see your changes live.

Learn more about free subdomains for Square Online. You can also learn more about using custom subdomains such as ‘store.mybusiness.com’.

Forward your domain

You can direct multiple domain names to one website with domain forwarding. If you want to use more than one, simply publish your site to one of those domain names so it becomes your primary domain, and then forward any other domain(s) to your primary domain.

To forward a domain in Square Online:

  1. In your Square Online Overview page, go to Website > Domains.
  2. Under the domain you want to forward, select Manage > Manage domain.
  3. Under Destination, select Edit site destination.
  4. Choose the Forward to a URL option and type in your primary domain.
  5. Select Save when finished and repeat the process for any other domains you want to forward.

Learn more about forwarding multiple domains to your Square Online site.

Note: This is different from URL redirects, which help forward old page URLs to new ones (particularly when you move your website to a new host but keep the same domain connected to it). Learn more about URL redirects in Square Online.

ICANN and WHOIS

ICANN is the international, non-profit organisation that oversees the registration of all domain names globally. According to ICANN, all domains registered on the web must have current contact information from the person or entity that registered that domain, which is added by default to the ICANN WHOIS database.

Learn more about Square Online domains and ICANN's WHOIS database.

Manage Records

Managing records for your domain is very important for keeping your website, as well as any email addresses based on your domain, working properly. Learn more about how to manage records for Square Online domains.

Top Level Domains (TLDs)

A Top Level Domain (TLD) is the last part of a domain name, which would be the ‘.com’, ‘.org’, ‘.co’, ‘.store’, ‘.menu’, ‘.blog’, etc. part of the domain. TLDs are also often referred to as ‘domain extensions’.

If you buy a domain from Square, be sure to comeplete the purchase process to confirm the final price of the domain, as different TLDs will have different prices. We currently offer a wide range of TLDs for sale, but if you’re unable to find a specific TLD you want, you can purchase a domain from another registrar and connect it to your site. Learn more about how to connect your domain to Square Online.

Note: Some country code Top Level Domains (ccTLDs) such as ‘.com.au’ can only be registered for 2 years at a time.

Things to know about ‘.com.au’ domains

Before you register a ‘.com.au’ domain, keep the following in mind:

  • ‘.com.au’ domains can only be registered to Australian businesses. Even if you don’t have an ABN linked to your Square account, you’ll be required to enter your ABN during the domain registration process. Entering your ABN for the domain won’t change anything in your Square account.
  • If your business is registered as business type Sole Trader (using a Sole Trader ABN), the business name you enter for your ‘.com.au’ domain must match your name as it appears on your ABN registration (e.g. last name, first name, middle name).

Secure Socket Layer (SSL)

Secure Socket Layer (simply known as SSL) encrypts the data that goes from a user’s computer to your Square Online site and back, making the data exchange secure. This is especially important for online stores, where users will expect their information to be secure while transacting with you.

If your domain is hosted at Square, SSL is enabled by default for you the first time you publish your website. Occasionally, it may take up to 24–48 hours before the SSL certificate is configured.

If you have a domain hosted by a third party, you can still have SSL on your website. Make sure your domain name is pointed to the correct IP address and that your website is published. Learn how to connect your domain to Square Online correctly to enable SSL.

Billing

The domain service always attempts renewal approximately 45 days early to ensure that it renews successfully (before actual expiry). If the payment doesn’t process successfully, then that would grant you plenty of buffer time to update the payment details so you avoid having your site suddenly go offline.

Note: The domain doesn’t actually expire until the anniversary date of the purchase.

If you need to process a refund for a registration, transfer or renewal, please contact Square Support as soon as possible. We can also help you confirm if a bill you received for your domain is legitimate or not.

Learn more about how to manage your Square Online subscriptions.

Troubleshooting

If you don’t see your Square Online site online for any reason, there are several troubleshooting measures you can take related to your domain. Learn more about how to troubleshoot your domain to bring your website back online.

Reasons to Contact Support

If you have concerns regarding your domain, here are some reasons you might need to contact Square Support:

  • You received a bill in the mail regarding your domain and it looks like a scam.

  • You just registered a domain within the last 5 days, but it has a typo in it and you want it corrected.

  • You need a refund for a renewal or transfer.

  • Your domain has entered Redemption Grace Period (RGP) in its lifecycle after being expired for a long time, and you need to gain control of it again. Learn more about the domain lifecycle and RGP on the ICANN website.

  • You want to transfer a ccTLD away from Square. All ccTLDs, or country-specific domains (e.g. “co.uk”, “.de”, “.ca”, etc.) require a special process to transfer them away.

Can't find what you need?