Understanding Square’s Terms of Service and Hate Prohibition Guidelines
Square’s goal is to empower you and your business. We aim to give you the tools you need to participate fully in the economy. Our approach is designed to protect you and your customers as you grow your business.
Square does not tolerate hate in our products or on our platform. This is reflected in Square’s Terms of Service, which states that “You may not use the Payment Services for the following businesses or business activities: …(26) hate or harmful products.”
Our team continuously evaluates our policies and procedures and conducts reviews of accounts to evaluate whether use of our platform constitutes prohibited hate. The guidance below explains in detail how we define relevant terms for the enforcement of our hate prohibition and outlines what will happen if an infraction is detected.
Square’s Hate Prohibition Terms Defined
Hate is the promotion of violence, discrimination or dehumanisation against a person or group of people based on a protected class as defined by Square. The legality of the promotion of violence, discrimination or dehumanisation does not determine whether the products or services are considered hateful by Square.
The protected classes as defined by Square are race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, caste, serious disease or disability and immigration status.
What Is Discrimination?
Discrimination on Square’s platform is unfair or prejudicial treatment of a person or group of people based on protected classes as defined by Square. Promotion of historically excluded or disadvantaged protected classes may not constitute discrimination.
What is Dehumanisation?
Dehumanisation is the reference to or comparison of a protected class as defined by Square to any of the below:
Animals that are culturally perceived as intellectually or physically inferior
Filth, bacteria, disease or feces
Violent and/or sexual criminals
Mocking the concept, events or victims of hate crimes even if no real person is depicted in an image
What Happens to Unsupported Businesses?
We regularly monitor all transactions on the platform to keep all of our businesses safe and will take action on any account that violates our Terms of Service, regardless of when the infraction is identified. It’s what we have to do to ensure our service remains available for as many businesses as possible.
If we determine that a business is using Square’s products or services to promote violence, discrimination or dehumanization against a protected class as defined by Square, the account will be deactivated and the account owner will be notified. We take context and intent into consideration when making these determinations.